Community Engineer- Brasov (hybrid)

Short company description

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

Requirements

Ability to break down highly complex problems into actionable solutions.
● Growth attitude — able to come up to speed on complex, difficult concepts with the
team's assistance.
● Enthusiastic about writing and educating customers on technical concepts that are easily
digestible.
● Self-sufficient and highly organized individual who can effectively execute and
communicate status on various projects and tasks.
● Ability to provide support in an expeditious manner across community and social media,
especially during periods where impact spans across multiple users.
● Love to code and solve technical issues varying in complexity and technology.
● Naturally empathize with developers and technical challenges.
● Passion for interacting with customers and possessing the ability to effectively
communicate through multiple channels, including but not limited to knowledge solutions,
blog posts, chat tools, email, zoom.
● Customer centric and working vigorously to earn and keep customer trust.
● Enjoy writing and teaching, capable of explaining technical concepts in an
easy-to-understand way.
● Proficient in at least one programming language: ideally Javascript.
● Knowledge of HTTP, encryption, and basic security concepts.
● Knowledge of software development fundamentals and common architectures.
● Ability to troubleshoot REST APIs with Postman, cURL, or similar tools.
● Ability to work with and debug code snippets and SDKs.
● Experience with troubleshooting developer environments.
● Experience with dealing with forums and are comfortable with a remote working
environment.
● Attention to detail and the ability to quickly pick up and audit programming languages.
● Experience with the Auth0 stack.

Responsibilities

● Interact with developers around the world to help them integrate Auth0 powered by Okta
into their products and solve technical issues they run into, mainly through the
community forum but also via Auth0 Community social channels by answering technical
questions not covered by the community directly.
● Help community members enrich the quality of the discussions by moderating both
questions and answers and reducing knowledge gaps.
● Participate directly in the forum, getting insights, and engaging with developers, etc.
● Maintain the integrity of the Auth0 Community by updating or archiving content, as
needed.
● Work closely with community members to provide break-fix solution support, operational
maintenance, and support services.
● Detect valuable patterns and gather feedback for the rest of the company within the
Auth0 community forum (i.e. valuable content to produce knowledge-centered support
articles, etc.).
● Collaborate with other departments in the company to resolve customer-facing
challenges and empower self-guided support.
● Relay product and documentation feedback, and positively affect shared initiatives.
● Build proof of concept and sample applications for our customers.
Requirements:

Benefits

• Performance bonus
• Medical subscription
• Gym membership
• Trainings
• Courses
• Certifications
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers