Customer Relation Specialist with German

Short company description

Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.

In 2020-2022, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.



Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County.

Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.

Requirements

What we’re looking for:

- Bachelor’s degree;
- Fluency in English and German (at least B2 level);
- Customer support experience is considered a plus;
- Problem solving skills and customer-oriented approach;
- Team-worker attitude and proactivity;
- Analytical skills;

Responsibilities

What will you do?

Ensure Level 1 Support to: Customers and Service Providers (Claim management included):

- Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.).
- Assist the Customer/Service Provider with any aspect of services operations question: problems, training, compliance, escalations, etc
- Confirm customer and vehicle data.
- Provide help and answer questions on billing and invoice disputes (divergent values, payment)
- Analyze complaints received
- Proposal for measures to improve practices
- Resolution of the complaint

Other info

In Michelin we offer:

Flexible work schedule and home-office options
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
Private medical subscription;
Life insurance;
Lunch vouchers and discounts;
Deduction of vacation costs.


How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Benefits

• Performance bonus
• Annual bonus
• Holiday bonus
• Medical subscription
• Medical insurance
• Life insurance
• Gym membership
• Private pension
• Trainings
• Courses
• Bookster subscription
• Discount for company products / discount for services of partner companies
• Choose your benefits within a maximum budget
• Extra days off
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone
• Fun / Relax Area
• Meal vouchers