Services and Solutions Administrator with English

Short company description

Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.

In 2020-2022, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.



Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County.

Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.

Requirements

What we’re looking for:

- Fluency in English (at least B2 level);
- Good Excel skills;
- Customer Service or invoicing experience is considered a plus;
- Problem solving skills and ability to deal with numbers;
- Team-worker attitude;
- Customer-oriented approach.
- Analytical thinking competencies;
- Solution focused.

Responsibilities

Customer Service_Level 1 : Remote Support to Customers and Service Providers (Claim management included):

- Provide operational support to the customer or service provider technician through different channels (phone, chat, email, etc.).
Management of contracts / prices / commercial conditions:
- Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
- Verification of contracts, price accuracy and commercial conditions
- Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
- Keeping the archives up to date for the contracts entrusted
- Proposal for solutions to improve processes

Invoicing:

- Collecting the necessary information in the Michelin solutions IT system
- Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
- Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
- Calculation and validation of invoices at the expected deadlines (billing calendar)
- Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.

Other info

In Michelin we offer:

Flexible work schedule and home-office options
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
Private medical subscription;
Life insurance;
Lunch vouchers and discounts;
Deduction of vacation costs.


How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Benefits

• Performance bonus
• Annual bonus
• Holiday bonus
• Medical subscription
• Medical insurance
• Life insurance
• Private pension
• Trainings
• Courses
• Bookster subscription
• Choose your benefits within a maximum budget
• Extra days off
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone
• Fun / Relax Area
• Meal vouchers