Customer Care Engineer with French

Scurta descriere a companiei

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Cerinte

REQUIRED QUALIFICATIONS AND EXPERIENCE
- University degree in Engineering (Process Engineering);
- 1-3 years experience in a similar position or in a commercial environment (technical support, quotations, technical sales);
- Languages: French & English - advanced level;
- PC skills: MS Office, Internet.

CORE COMPETENCIES
- Customer Focus
- Action Oriented
- Interpersonal Savvy
- Peer Relationships
- Attention to Details
- Integrity and Trust
- Drive Results

Responsabilitati

SPECIFIC JOB RESPONSIBILITIES
- Review the Request for Quote (RFQ) received from locations across Europe.
- Identify customer needs understand basic technical requirements, liaise with customers, sales teams and factories (as needed) and determine the corresponding product to be offered
- Configure the products to validate the model number, confirm price and lead time
- Create a quote in Oracle, and submit the proposal to customers on time, technically and commercially accurate
- Verify that purchase orders are in accordance with the offered technical proposal and commercial terms. Help resolve any technical-related issues that may occur with the customer
- Assist other departments in solving low technical complexity-related issues on existing quotes and associated orders
- Specify a delivery time for the selected products.
- Act as a liaison between sales offices – factories – customers.
- Provide general support for sales offices.
- Develop and maintain a sound knowledge of products and applications.
- Draw-up specific activity reports.
- Occasionally engage with customers communicating in a professional manner with the highest standards

Beneficii

• Bonus de performanta
• Al 13-lea salariu
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Asigurare medicala
• Training-uri
• Abonament Bookster
• Decontarea transportului
• Program de lucru flexibil
• Petreceri/evenimente companie
• Laptop
• Tichete de masa