Support Engineer - MS Dynamics AX 2009 (Hybrid Bucuresti)

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Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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Cerinte

• Morning Checks: Perform daily checks of AX 2009 batch jobs and integrations to ensure they are running smoothly. This includes reviewing scheduled jobs, identifying and resolving any failures, and escalating unresolved issues to the 2nd level team.
• User and Access Management (UAM): Manage user access by onboarding new users, making changes to existing user profiles, and offboarding users. Ensure that only authorized users have access to AX 2009.
• General IT Support: Provide basic IT support, including password resets, VPN troubleshooting, and assisting with MS Office applications.
• Interface Support: Monitor and troubleshoot the OSCA-Lobster interface to ensure data flows correctly between AX 2009 and connected systems. Address common errors and escalate complex issues as needed.
• Communication and Collaboration: Use Teams chat and the ticketing system to communicate updates, log issues, and collaborate with business teams. Ensure clear and prompt communication about any system issues.

Responsabilitati

• Morning Checks: Perform daily checks of AX 2009 batch jobs and integrations to ensure they are running smoothly. This includes reviewing scheduled jobs, identifying and resolving any failures, and escalating unresolved issues to the 2nd level team.
• User and Access Management (UAM): Manage user access by onboarding new users, making changes to existing user profiles, and offboarding users. Ensure that only authorized users have access to AX 2009.
• General IT Support: Provide basic IT support, including password resets, VPN troubleshooting, and assisting with MS Office applications.
• Interface Support: Monitor and troubleshoot the OSCA-Lobster interface to ensure data flows correctly between AX 2009 and connected systems. Address common errors and escalate complex issues as needed.
• Communication and Collaboration: Use Teams chat and the ticketing system to communicate updates, log issues, and collaborate with business teams. Ensure clear and prompt communication about any system issues.


• Experience: Previous experience in a similar support role, preferably with MS Dynamics AX 2009 or other ERP systems.
• Technical Skills: Proficiency in troubleshooting IT issues, managing user access, and performing system checks. Familiarity with AX 2009, OSCA-Lobster interface, and BIZ Talk middleware is a plus.
• Communication: Strong communication skills to effectively collaborate with business teams and escalate issues when necessary.
• Problem-Solving: Ability to identify, troubleshoot, and resolve technical issues promptly. Strong attention to detail and documentation skills.
• Availability: Willingness to start early (7:30/8:00 AM) to perform morning checks and ensure system readiness for the day.

Why Join Us?
• Impactful Role: Play a key role in maintaining the efficiency and reliability of our ERP system, directly supporting business operations.
• Collaborative Environment: Work closely with various departments, including marketing, IT, and customer service, to ensure quick resolutions and continuity.
• Professional Growth: Opportunity to develop your technical skills and gain experience in a dynamic and supportive environment.

Beneficii

• Bonus de performanta
• Abonament medical
• Training-uri
• Cursuri
• Certificari/Atestate
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Tichete de masa