Thoughtworks - Graduate System Support Engineer

As a Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Job responsibilities

• You will work with incident management processes and tools.
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
• Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems.
• Availability for flexible working hours, if needed.

Job qualifications

Technical Skills

• You have less than one year of professional experience working in Technology.
• You have a good attitude towards learning new technical skills and concepts.
• You are interested/learning about troubleshooting, the utilization of logs for alerting, and pinpointing incidents.
• You are curious about monitoring, alerting and observability.
• You are learning or understanding coding and OO concepts.

Professional Skills

• You have a passion for listening and helping to solve client technical problems.
• You have good communication and articulation skills, are proficient in English and able to confident to share your ideas.
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You thrive in a collaborative, flat environment that values transparency, openness, feedback and change.
• You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country: Romania
City: Cluj
Date Posted: 11-25-2024
Industry: Information Technology
Employment Type: Regular

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.