Content moderator with English ( Work from office)

Employer: TELUS Digital
Domain:
  • Customer Support - Client Service
  • Media - Journalism
    • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
    • Updated at: 18.12.2024
    Remote work: On-site
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    Description and Requirements

    You will be working in a new team serving our global client, a world-leading social media platform that allows users to create and browse videos.

    What we expect:

    • Advanced level of English
    • Experience within content moderation/ data annotation/ labeling-related fields will be considered a plus
    • Availability for a full time schedule, 18:00 - 02:30, Monday – Sunday
    • Availability to work from office in Bucharest (AFI Park 3 building)
    • Attention to details, with a focus on accuracy and consistency in content evaluation.
    • Strong time management skills and motivation to exceed expectations
    • Critical thinking
    • Resilience - the job involves exposure to disturbing content, perhaps even harmful
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Strong self-organization, decision making and analytical abilities

       
    Your daily responsibilities will include:
    • 100% back office activity
    • Review videos and judge videos/accounts in accordance with client processes, ︁︀ ︂︃︃ ︇︁ ︆︄policies and guidelines;
    • Respond to client inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals;
    • Liaise with client internal teams to ensure brand safety, monitoring social media and taking appropriate;
    • Actions to resolve any situations that may arise during production;
    • Make well-balanced decisions based on client processes, policies and guidelines, using market specific knowledge.

       
    We offer:
    • Stable job - permanent labor contracts
    • Above average fixed salary, performance bonuses, extra-payment for weekend shifts
    • Monthly meal tickets
    • Transportation vouchers for late shifts
    • Free access to our modern and fully-equipped employees' gym space in our offices
    • Public transportation reimbursement, after the trial period
    • International career - paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    • Private medical insurance coverage
    • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

       
    Additional Job Description

    We are hiring for a Content Moderator role with English!

    Language Reference - English

    EEO Statement

    At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

    Equal Opportunity Employer

    At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

    Benefits

    • Performance bonus
    • Medical insurance
    • Trainings
    • Transport cost reimbursement
    • Discount for company products / discount for services of partner companies
    • Meal vouchers

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    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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