Global IT&D Finance - Service Manager

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

At DB Schenker GBS Bucharest, your success is what matters to us.

Responsibilities
oAchieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)oManage Services with focus on Incident-, Request- and Change Management processesoExecution of service delivery and management of service performance of the specific servicesoResponsible for the analysis, planning, measurement and improvement of the availability of IT services in respect to the agreed service levelsoWork close together with the business and application support teams oSteering of external solution providers for SaaS based applicationsoResponsible for service review meetings with internal customers as well as external solution providers covering performance, service improvements, quality aspects and processesoResponsible for delivering excellence in all aspects of the service delivery function within an ITIL derived frameworkoResponsible for security management and execution of risk management processes of technical service operation in accordance to company frameworksoBe compliant with all SGBS process and policies.oPerforms other duties as assigned by direct superiors and managers
Qualificiations
oGraduate qualification in computer science or comparable courseoProven work experience in the area of IT Service Management (5+ years) - e.g. in Service Delivery, Incident Management or Change Management oFoundational knowledge and in-depth understanding of IT Service Management processes within an ITIL derived frameworkoPractical experience in application support, ideally in Finance related SaaS applicationsoStrong customer service orientation, excellent communication and presentation skills oStrong Business & IT AcumenoExperience in collaborating with offshore delivery teams in an international environment and willingness to work within a virtual teamoKnowledge of finance related business processes - specifically Accounts Payable and Receivable processes, are a plus  oHave excellent English communication skills (verbal and written)

Join us and discover what matters to you:

Attractive Compensation Package: 

Annual performance-based bonus

Meal tickets, Cultural vouchers

Rewards & Recognition Program, Referral and Relocation bonuses

Christmas and Easter bonuses

Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

Hybrid or remote work options (location-dependent)

Private medical subscription with family discounts (children, spouse/ life partner)

4 short days per year (Leave Office Very Early)

Birthday day off

Extra vacation days based on seniority

Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

Volunteering opportunities within the organization

Personal & Professional Development:

Mentoring program with access to Schenker Worldwide network

E-Learning platform for continuous learning

Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.