Junior Service Desk / HelpDesk Agent with French

Your aspirations are our priority.   

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

At DB Schenker GBS Bucharest, your success is what matters to us.  

Responsibilities:

• Providing professional L1 technical support to the employees of DB Schenker, worldwide, via remote support and in person, where necessary;
• Handling of tickets within our global Service Desk in accordance to the working instructions and SOPs provided;
• Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working;
• Handling company equipment in a responsible and organized manner, as well as keeping track of the stock;
• Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.;
• Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.

Qualifications:

• Completed University degree;
• Passionate about IT (software + hardware) and helping others;
• Experience with Windows 10, basic knowledge about Microsoft Office 365 and Azure Active Directory;
• Basic understanding of networking principles (WLAN, LAN, VPN, VOIP etc.);
• Advanced level of English and French  is mandatory;
• Ability to work in a team, especially on a global level, communication and customer service abilities / social skills;
• Ability to work in an organized manner, following working instructions, SOPs as well as showing an interest to learn them and improve them;

• We're strong believers in continual training and development for our people. After all, your success is our success.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you're searching for an international challenge, we offer plenty of opportunities.
• We put first our employees and encourage them to socialize within various events: sports, volunteering, cultural, teambuilding and corporate events.
• Our employees benefit from discount package at our internal suppliers. The package covers a wide range of products and services: gym, health insurance, telephone services, electronic and home appliances, tourism, fashion, banking etc.
• Meal tickets are the most offered benefit offered to Romanian employees and also one of the benefits that increase the purchasing power of all the employees.

Join us and discover what matters to you:

Attractive Compensation Package

o    Annual performance-based bonus

o    Meal tickets, Cultural vouchers

o    Rewards & Recognition Program, Referral and Relocation bonuses

o    Christmas and Easter bonuses

o    Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

o    Hybrid or remote work options (location-dependent)

o    Private medical subscription with family discounts (children, spouse/ life partner)

o    4 short days per year (Leave Office Very Early)

o    Birthday day off

o    Extra vacation days based on seniority

o    Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

o    Volunteering opportunities within the organization 

Personal & Professional Development:

o    Mentoring program with access to Schenker Worldwide network

o    E-Learning platform for continuous learning

o    Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.