Travel&Expenses Helpdesk Officer with Dutch @Wipro Romania

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

The skills & experience you need:

• Fluency in English and Dutch;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
• Very good analytical and problem-solving skills;
• Numerical competencies;
• Customer-oriented;
• Ability to adhere to TAT and timelines;
• Attention to detail;
• Active listening combined with excellent written and verbal communication competences;
• Knowledge of T&E (Travel & Expense) or Finance domains.

What you'll be doing:

• T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
• Ensures that the phone/chat line is open at the beginning of the work program;
• Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
• Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
• Ensures a structured and high-quality communication related to the open cases;
• Creates tickets to the IT support team whenever necessary.

Benefits for working with us:

• Competitive salary with attractive set of social benefits: Private Pension Plan, Monthly Benefit budget, Medical insurance, Life insurance;
• Christmas bonus;
• Relocation package for candidates outside of TIMIS county;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Professional development through a variety of training programs (hard/soft skills);
• BOOKSTER opportunities;
• Nice designed and central business office;
• Coffee and tea on the house;
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.