Jr. Customer Care Specialist @Suvoda

About the job

At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

• The flexibility: Suvoda creates the perfect environment for people to integrate their work and life, by offering flexible working hours
• The growth and innovation: As part of a growing team, you’ll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovation
• The office: Our newly renovated, modern office space is located in the city center and is equipped with comfortable work spaces, collaborative gathering areas and modern technology that easily connects you to all of our global offices
• The benefits: You’ll have access to a robust benefits package, meal tickets, a top subscription from Romania’s top healthcare provider, a fitness stipend, and competitive salaries with bonus plans
• The industry: By working in clinical trials, you’’ll be part of a challenging and rewarding industry that will allow you to develop your skills quickly while doing your part to change the world!

What Should You Expect?

**The Work Shift required for this role is from Monday - Friday: 12:00 - 20:00.

Responsibilities:

• Provide support to system users in multiple countries via the telephone and email
• Clearly document all communication with system users
• Troubleshoot and resolve user-reported issues and communicate resolution back to system user
• Add and update highly-sensitive production data for clinical while maintaining trial integrity and regulatory compliance
• Investigate, diagnose, and escalate system issues to relevant teams when necessary for resolution
• Collaborate with cross-functional teams in identifying and providing solutions for system users
• Work well under pressure in a fast-paced dynamic environment with short resolution times
• Manage multiple requests with competing priorities and reprioritize as needed
• Adapt product expertise and knowledge to solve user issues stemming from complex IRT requirements
• Conceptualize and drive best practices in Customer Care
• Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care
• Assist with departmental initiatives such as creation of new tools, enhancement of processes, development of new processes, etc+
• Identify and resolve issues related to data integrations, including data inconsistencies and system errors
• Perform other related duties as required

Requirements:

• Bachelor’s Degree preferred
• At least 1 year experience in a similar role, providing customer support or software support
• Computer-operating skills
• Friendly, service-oriented attitude
• Written and verbal communication skills
• Attention to detail
• Ability to identify and solve problems in an efficient and effective manner
• Ability to work independently with little to no supervision
• Ability to take initiative to use resources to investigate issues and present solutions
• Multilingual skills preferred