Client Services JumpStart Executive with English @Toluna

Introduction:

Toluna is a leading global research and insights provider that empowers clients to make smarter data-driven decisions. Combining our flexible platform, cutting-edge technology, expansive portfolio, and passionate experts, we simplify our clients' work and enable them to deliver greater business impact.

CALLING ALL GRADS!

Did you know that consumer insight is what makes the world tick? There’s not an advert or TV program, movie or streaming service, new flavour of chocolate or the latest pop-up restaurant that hasn’t been researched before it’s launched! Our clients (like TikTok, Disney, Dove and Coke) are able to build better marketing and make better products, because of the strong partnership they have with Toluna.

If you are curious about what makes people tick and have a passion for telling great stories about how well (or not) you think an advert is performing, then this might be the right industry for you.

Toluna is delighted to launch the 8th cohort of our successful JumpStart Academy – a performance based, fast-track program to identify, coach and grow high calibre insight professionals!! You will go from entry level to a confirmed client success executive!

Come and experience the special formula that makes Toluna’s business and people truly unique.

What will your main responsibilities be?

Your primary focus will be to deliver a great client experience by meeting their strategic insights needs, by supporting their projects, in DIY, Assisted DIY or full serviced mode:

• Responsible for initial end-client training and onboarding on the Toluna Start platform (our consumer insights platform)
• Proactively contact & train clients on new solutions/enhancements
• Routinely review client’s programming to ensure best practices are met and implemented
• Project Management: Review project feasibility, establish a clear line of communication with client and technical teams
• Coordinate overall project activities with internal teams and clients
• Program surveys on your own or work with expert teams while ensuring programming edits are implemented accurately in a timely manner, and test link is checked before sending to client.
• Administer/monitor fieldwork either fielded by you or fielded by the field management team
• Monitor data quality
• Report all ongoing steps/ statuses with the client
• Support the team and line manager when necessary

JumpStart Executive

As a JumpStart Executive, you will be part of the ‘Trailblazer’ cohort on our accelerator pathway via a highly engaging and finely curated program of learning and doing, over 2 years.

What you can expect in your first 2 years:

• A hands on and supportive manager as well as buddies to support you every step of the way
• A 2 year plan laid out with clear objectives to be met at each level and rewards recognizing your hustle needed to smash through these objectives on your way up
• Quarterly evaluations and feedback to keep you on course to achieving performance-based promotions every 6-8 months
• Market Research Society (MRS) certification on Research Foundations
• “Always on” training modules, to keep you developing and learning!
• Specific expertise focus, defined by experience level to ensure you gain proficiency across insights platform usage, key accounts management, product development and innovation key solutions, key Brand and Comms and Product Innovation solutions
• After your second year, 1 month paid secondments are available, to any of our lovely EU offices of your choice (London, Milan, Rotterdam, Frankfurt, Switzerland, Barcelona, Warsaw) or to work either with our local market teams or our global innovation team, to get a taste for the inner workings of our solutions, global key clients and be part of some of our innovation initiatives
• Hybrid WFH policy to balance flexibility, team bonding and learning
• And most importantly, a tight knit, fun team who make logging into work everyday exciting!!

What makes an ideal JumpStart Exec candidate?

• A master from a relevant university/school (e. g. Marketing / Business/ Psychology / Economics / Communications)
• Strong command of the English, both written and verbal
• Experience with quantitative research methods as part of coursework/confident with data / experience in client facing roles, project management, panel provider, market research platforms)
• 2nd language is a bonus!

What makes an even stronger JumpStart Executive candidate?

• A passion to start a career in market research
• Naturally curious, self-driven and ambitious
• Shows initiative, is pro-active and a resourceful problem-solver
• Strong, confident communicator
• Not afraid to give their opinion and be an active part of discussions
• Strong organizational and multitasking abilities
• Strong analytical skills
• Flexible and likes to work within a dynamic, international organization
• Can work independently as well as in a team

Our Values:

Acting with ownership. Demonstrating individual accountability

Bringing a forward mindset. Being action-oriented, bold & entrepreneurial

Collaborating with curiosity. Exhibiting teamwork through togetherness

Discussing openly, committing jointly. Sharing your views openly

Embracing empathy. Being egoless & caring

What we offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other benefits:

• Professional & personal growth: Training opportunities and career development plan.
• Financial package: Competitive salary, performance bonus.
• Health: Private medical insurance.
• Work-life balance: Working from home policy.

Join our global team. We welcome big thinking and reward great work.