Operational Associate - mid-level (land)

Your aspirations are our priority.

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. 

At DB Schenker GBS Bucharest, your success is what matters to us.

Responsibilities:

o    Data management for external and internal customers.

o    Shipment handling from an operational perspective.

o    Customer maintenance.

o    Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the processes and procedures that need to be applied.

o    Manipulates and formats data to meet internal customer needs constantly.

o    Extracts data from existing databases and calculates KPIs based on business rules.

o    Checks data accuracy and performs quality checks of internal and customer reports; uses experience and judgment for data validation and elimination of potential system and process errors; conducts internal follow-ups and data validation with branches and operational teams around the globe.

o    Checks discrepancies and wording/formatting/graphic errors.

o    Documentation maintenance for existing processes, reflecting process changes or clarifications.

o    Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs).

o    Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations).

o    Flexibility in approaching and solving problems for improving the quality and the services provided.

o    Close collaboration with the Team Leader and prompt updates related to the delivery of daily tasks/work processes.

o    Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement.

o    Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader.

o    Establishes the list of priorities based on individual portfolio considering the customers' needs and agreed deadlines.

o    Creates tickets in the ticketing platform to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.

Qualifications:

o    2 years of experience in operations or a related role.

o    Experience with Microsoft Office Suite.

o    Basic knowledge in MS Office and Customer Relationship Management tools (Sales Cloud, Excel, Word, Outlook, Databases, etc.).

o    Fluent spoken and written English (academic qualification preferred).

o    Other foreign language - Fluent spoken and written (only if required by the country/business partner the sales reporting service is offered to).

o    Availability to travel for trainings, new scope transitions, and/or business reviews.

o    Good presentation skills.

o    Excellent time management and task organizing abilities.

o    Ability to work effectively in a customer/service-driven environment, both individually and as a team player.

o    Ability to handle multiple tasks at the same time.

o    Proactive attitude identifying possible issues and corresponding solutions, including implementation of the solutions.

o    Initiative spirit for continuous improvement of processes, quality, and efficiency.

o    Internal motivation, enthusiasm, attention to detail, focus on delivering results.

o    Basic knowledge in creating and handling multiple work tickets.

o    Excellent communication skills (written and verbal), for direct and/or virtual collaboration with team members or business partners.

o    Basic knowledge in the logistics field (transportation types, transit times, shipper vs consignee).

o    Basic knowledge of internal TMSs (MySchenkerLand, eSchenker, ProCarS, SBI).

Join us and discover what matters to you:

Attractive Compensation Package

o    Annual performance-based bonus

o    Meal tickets, Cultural vouchers

o    Rewards & Recognition Program, Referral and Relocation bonuses

o    Christmas and Easter bonuses

o    Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

o    Hybrid or remote work options (location-dependent)

o    Private medical subscription with family discounts (children, spouse/ life partner)

o    4 short days per year (Leave Office Very Early)

o    Birthday day off

o    Extra vacation days based on seniority

o    Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

o    Volunteering opportunities within the organization 

Personal & Professional Development:

o    Mentoring program with access to Schenker Worldwide network

o    E-Learning platform for continuous learning

o    Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.