Collections Officer with Italian

Short company description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements

Your career is about what you want to be and who you want to be. It’s about bringing your skills, ︍︎︅︁️︆︄︊​︂︆︄︃​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎curiosity, and best true self to work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of our team, you will work from Monday to Friday, 09:00 - 18:00. Depending on the project, you may work remotely or in a hybrid setup from our Bucharest office (West Gate, Militari, near Preciziei metro station).


Skills that make your work successful:

- Good communication, written and oral, proficient in Italian and English ( B2/C1);
- Experience in Finance (Collections, Accounts Receivable, Accounts Payable) or Customer Support;
- Intermediate Excel knowledge, including VLOOKUP and pivot tables;
- Good Client handling skills;
- Problem-solving and analysis skills, well organized and attentive to details;
- Proactive, positive attitude and approach;
- Accepts responsibility as an individual and works well within a team;
- Bachelor's degree is required.

Responsibilities

How you’ll make an impact:

- Solves situations related to policies and holders queries with the help of specific finance procedures;
- Ensures the accuracy of the documents processed according to the norms/ objectives set by the direct manager;
- Update processes and procedures reflecting the acknowledged changes;
- Develops good client relationships and raises in time the risks related to client management / satisfaction;
- Subject to regular local supervision of progress against results;
- Proactively performing preventive quality controls and taking corrective actions when errors occur;
- Perform revenue recognition checks as per client policies and procedures.

Other info

Employee Benefits – Be well, work well, live well

- Be at your physical best & take advantage of additional financial support;
- Flexible medical & dental subscription plan with Regina Maria;
- Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
- Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
- Discount on Accenture shares through Employee Shares Purchase Plan;
- Referral bonus, depending on the career level of the job opening;
- Life insurance for you and your loved ones.


Follow your purpose

- 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
- Additional private pension plan, starting the second month of employment;
- Flexible working hours depending on project specifics;
- Access to a wide range of training and development opportunities;
- Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).


Care for you and your loved ones

- Psychological and psychotherapy counseling support;
- Premium access to well-being apps (Calm and Wysa);
- Paid maternity or paternity leave;
- Children's educational reimbursement;
- Support for adoption & psychological, financial, and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!