Sales Support Junior Associate

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At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move.

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Qualifications

Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against multiple priorities and detailed tasks;
Preferably advanced knowledge in MS Office and Customer Relationship Management tool (Sales Cloud, Excel, Word, Outlook, Databases, etc.);
Fluent spoken and written English (academic qualification preferred);
Availability to travel for trainings, new scope transitions and/or business reviews;
Good presentation skills;
Excellent time management and tasks’ organizing abilities;
Ability to work effectively in a customer/ service driven environment, both individually and as a team player;
Ability to handle multiple tasks in the same time;
Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions;
Internal motivation, enthusiasm, attention to detail, focus on delivering results;
Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners;
Basic knowledge in logistic field (transportation types, transit times, shipper vs consignee).

Responsabilitati

Responsibilities

Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators);
Manipulates and formats data in order to meet internal customer needs constantly;
Extracts data from existing databases and calculates KPI’s based on business rules;
Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams around the globe;
Checks discrepancies and wording/formatting/graphic errors;
Documentation maintenance for existing processes, reflecting process changes or clarifications;
Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs);
Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations);
Flexibility in approaching and solving problems for improving the quality and the services provided;
Close collaboration with the Team Leader and prompt updates related to the delivery of the daily tasks/ work process;
Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement;
Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader;
Establishes the list of priorities based on individual portfolio considering the customers’ needs and agreed deadlines;
Creates tickets in the ticketing platform in order to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.

Alte informatii

Join us and discover what matters to you:

Attractive Compensation Package:

Annual performance-based bonus;
Meal tickets, Cultural vouchers;
Rewards & Recognition Program, Referral and Relocation bonuses;
Christmas and Easter bonuses;
Recognition of colleague improvement ideas (Ideas4SGBS).

Health & Well-being:

Hybrid or remote work options (location-dependent);
Private medical subscription with family discounts (children, spouse/ life partner);
4 short days per year (Leave Office Very Early);
Birthday day off;
Extra vacation days based on seniority;
Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
Volunteering opportunities within the organization.

Personal & Professional Development:

Mentoring program with access to Schenker Worldwide network;
E-Learning platform for continuous learning;
Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.