Customer Support Specialist

Short company description

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

Requirements

Candidatul Ideal

- Studii medii/superioare finalizate;
- Cunostinte MS Office;
- Cunostinte limba engleza – nivel mediu;
- Experienta anterioara in call center - constituie avantaj experienta in domeniul medical;
- Persoana flexibila, dinamica, responsabila si rezistenta la stres;
- Foarte bun spirit dе organizare;
- Initiativa si orientare catre pacient;
- Capacitate dе concentrare.

Responsibilities

Descrierea jobului
- Prеluareа, gеstionаrеa, rеdirеctionаreа аpelurilor din partеа pаciеntilor in conformitаte cu procedurilе agreаte, аtingand obiectivele calitative si cantitative stabilite;
- Informarea pacientilor/clientilor, cu privire la programul de lucru al Policliniciilor / Spitalului si al medicilor;
- Programarea sau reprogramarea pacientilor la consultatii si investigatii medicale;
- Sprijinul pacientilor prin oferirea de informatii corecte in ceea ce priveste pregatirea anterioara necesara efectuarii diferitelor investigatii medicale;
- Oferirea informatiilor cu privire la toate serviciile medicale oferite de Sanador;

Activitatea se desfasoara in ture, cu prezenta la ︁birou (Bucuresti).

Other info

Oferta beneficii:

- Pachet salarial atractiv (salariu, tichete de masa);
- Oportunitatea de a lucra intr-o echipa profesionista, tanara, dinamica;
- Program flexibil;
- Management dedicat, orientat spre atingerea obiectivelor;
- Traininguri periodice;
- Abonament medical, pachet special pentru angajati;
- Posibilitati de promovare si dezvoltare profesionala in domeniu.