Airbnb Resolution Customer Agent Spanish&English-from office

Are you looking for a great career and a place to shine? Join us as a Resolution Customer Agent ︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎on ︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎our Airbnb project!

Your profile:

• Ability to write and speak fluently, clearly and concisely in Spanish and English
• Availability for a full-time schedule, in shifts covering 9:00 - 01:00, Monday - Sunday, 5 days/ week
• Availability to work full time from our offices in Bucharest (Afi Park 4&5)
• Previous experience is mandatory, at least 6 months
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service
• High level of mediation and composure

• You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness
• You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
• You’ll be the face of one of the world’s top brands.

• Fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

Benefits

• Performance bonus
• Medical subscription
• Gym membership
• Trainings
• Courses
• Certifications
• Bookster subscription
• Transport cost reimbursement
• Discount for company products / discount for services of partner companies
• Flexible work schedule
• Fun / Relax Area
• Meal vouchers
• Gift vouchers