Customer Support Specialist with German: location Bucharest

Scurta descriere a companiei

La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.

Angajatii nostri reprezintă cel mai bun atu al companiei.

Cerinte

Required Skills & Qualifications:

- Native or fluent proficiency in German (both written and spoken).
- Previous experience in a customer support role can be an asset.
- Excellent communication skills with the ability to convey information clearly and effectively.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently, handle multiple tasks, and prioritize effectively in a fast-paced environment.
- A team player with a positive attitude and a desire to contribute to a collaborative work environment.
- A high degree of patience, empathy, and a willingness to assist customers to the best of your ability.

Responsabilitati

Key Responsibilities:

- Provide exceptional customer support to German-speaking clients through various channels, including phone, email and live chat.
- Respond to customer inquiries, issues, and feedback in a timely and professional manner.
- Diagnose and resolve customer problems efficiently, providing clear solutions or escalating to relevant departments when needed.
- Ensure customer satisfaction by providing a high standard of service and empathy.
- Document customer interactions and update records in the customer support software.
- Stay updated on product features, updates, and policies to provide accurate and relevant information to customers.
- Meet or exceed individual and team performance goals related to customer satisfaction and resolution time.

Alte informatii

What We Offer:

- Competitive salary and benefits package.
- Flexible working hours of 9 hours per day (1 hour lunch break). Monday to Sunday, working 5 out of 7 days, with shifts between 10:00 and 22:00.
- Paid startup training and professional development sessions.
- Medical subscription.
- Access to Bookster library for borrowing books.
- Access to 7card.
- A supportive and collaborative team environment.
- Opportunities for growth and career development within the company.
- Ongoing training and professional development to help you succeed.

Beneficii

• Bonus de performanta
• Abonament medical
• Abonament la sala sport
• Training-uri
• Cursuri
• Abonament Bookster
• Zile libere suplimentare
• Program de lucru flexibil
• Fun / Relax Area
• Tichete de masa