Customer Support Specialist (night shifts)

Short company description

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

Requirements

● English– level C1/C2 written and spoken
● Experience in a customer service environment (retail, SSC, etc)
● Excellent verbal and written communication skills, positive phone demeanor, great problem
solving skills and critical thinking
● Detail-oriented and excellent follow-up skills
● Able to multitask in a fast paced environment
● Very good computer skills, great knowledge of MS Office applications
● Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and
logical person
● Excellent team player as well as independent worker

Responsibilities

● Providing high quality and timely responses to inbound and outbound phone calls and to
customer inquiries via emails and chat
● Analyzing, troubleshooting and resolving technical issues for music and sound system
products
● Providing guidance and explanation of invoices, one off charges and account questions to
clients, ensuring they fully understand the issue and resolution
● Understanding all procedures within all related areas of the department and company
● Understanding of product functionality and has the ability to efficiently explain it to the
customer
● Entering data and providing information with high degree of integrity
● Problem solving to resolve customer incidents and account reconciliation issues– on the first
call whenever possible


!!! This position requires coverage to US clients throughout multiple time zones and we
need availability for evening/night shifts and weekends (weekday shifts start between 15:30-19:30
and end 00:00-04:00