Claims Officer in GCC Bucharest

Scurta descriere a companiei

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes*. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk.

Cerinte

What you bring

Educational requirements
Bachelor degree in Administration, Finance / Accounting, Law, Insurance or Mathematics
Functional knowledge
knowledge of claims processes and specific systems
basic policy knowledge
Working knowledge of English language (good level)
Fluent in Germanu language (both written and verbal) - mandatory
proficient user of MS Office, especially in Excel
Business expertise
1-3 years experience in claims assessment, finance or bank activities
Interpersonal skills
comfortable with numbers, analytical skills with attention to details and decision making skills
good communicator / ability to convince about decisions taken
ability to stay calm under pressure and ocassionally manage higher volumes of work with accuracy
very good problem solving skills
Customer Focus and Centricity
Resilience
Risk Taking
Personal Organisation Skills - the ability to organize tasks according to priority

Responsabilitati

Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit
Conduct fraud detection activities
Identify and Report Sanction involved parties
Handles any Appeal, Customer Query and Complaint by formulating a written reply
Apply Commercial Gestures as Requested by Commercial Department
Takes care of a written argumentation in case of fully or partially rejected cases
Escalation to local teams and including account manager in case of unresponsive customers (chasing)
Communicating (written)/via phone calls towards PH - Broker/Debtor
Manage Monitoring of Non Inclusive Files:
Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
vGet evidence of policyholders collection actions
Reporting
Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
Manage the reporting and sent data to the requestor
gather of data needed for report,
Ensure complete and accurate reported data
Analyze the data, justify variations and deviations if and when requested
Adjust and improve standard business reporting whenever necessary
Ensure timely production and development of the reports KPI's

Alte informatii

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure.