Sales & Customer Experience Agent - German Speaker

Short company description

AUTO1 Group – Europe’s leading digital automotive platform
As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
Join us, building the best way to buy and sell cars.
#choosechallenge

Requirements

What we expect from our new colleague:

•Fluent written and spoken German language skills; Intermediate English level;
•Experience in Telesales, Customer Service with product placement or Collections, outbound calls;
•Passion for delivering exceptional customer service and engaging with clients;
•You thrive in a target-driven environment and are motivated to achieve results;
•Comfortable in a repetitive environment, adaptable and methodical.

Responsibilities

Your new role:

•Drive sales through proactive B2C calls, engaging customers to understand their needs and coordinate branch evaluation visits;
•Ensure client satisfaction, clarify information, research every issue and provide optimal solutions;
•Build lasting relationships with customers, making sure their needs are met;
•Go the extra mile to engage customers.

Other info

What you can expect from us:

•Permanent work contract, full time;
•Hybrid work, 1 week from the office, 1 week home;
•A nice office just 1 minute away from Pipera metro station;
•A warm team atmosphere and fun team events;
•Private health insurance via Medicover;
•Open communication and delivering results are more important to us than a dress code;
•Inclusive and respectful multicultural work environment;
•Continuous personal and professional development.

Benefits

• Performance bonus
• Hiring bonus
• Medical subscription