Customer Service Specialist NOKIA

The Customer Service Specialist handles highly complex (technical) problems within service delivery as well as management and develops original and innovative solutions with broad impact on the business for delivering contracted services to customers.
 
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

 Deliver/review/approve engineering rules and process for deployment of customer project
 Support subcontractors during complex swap/installation activities on site
Follow/support the integration of MW links in Network Management Platform
Review/approve commissioning results
Deliver acceptance documents of MW links for invoicing
Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
Transfers concepts for professional direction of own organizational unit into actionable measures. 
Provides working leadership and training to less experienced personnel.
Accountable and responsible for a productive and efficient end-to-end Microwave services delivery within MN RBC Europe of:
Deliver new HW integrations & commissioning
Design and planning of Microwave in the Network
Execute SW and Features testing and validation 
Execute and/or follow SW upgrades
Network Services Platforms integration to customer systems
Develops project-specific technical delivery procedures.
KEY SKILLS AND EXPERIENCE
Candidate should have some knowledge of Microwave transmission, dealing with field activity covering Installation and Commissioning and/or Technical Support. A must would be the experience with Nokia Wavence products.
Knowledge of NSP platform will be also considered.
English spoken is mandatory.
ABOUT US

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.