Senior Customer Support Engineer

Short company description

GE Vernova’s Electrification Software business is focused on delivering intelligent applications and insights needed to accelerate electrification and decarbonization across the energy ecosystem.

Requirements

Qualifications
This role requires advanced experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience);
Basic knowledge about SQL databases configuration and administration (MsSQL, MySQL, PostgreSQL, Oracle);
Good knowledge about Windows Server 2008/2012/2016/2019 (installation, configuration, AD, GPO);
Basic knowledge about Linux servers, RedHat or other distributions.
Programming skills in C++, C#;
Scripting skills in PowerShell, Perl or Python;
Virtualization skills (VMware or HyperV): deployment and administration of virtual servers.

Desired Characteristics
Strong knowledge about Windows Server 2008/2012/2016/2019 (configuration, AD, GPO);
Good knowledge about Linux servers, RedHat or other distributions;
Ability to work independently and be self-motivated;
Demonstrates a high degree of personal and professional integrity;
Ability to work effectively in a team environment;
Able to rapidly adapt and to find solutions to unexpected problems;
Capacity to learn on the go and understand the principles presented during trainings (formal or informal), with the ability to autonomously apply them on a specific task.

Responsibilities

Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
Resolves issues using established procedures. Consult supervisor or more senior team members for issues outside of defined instructions/parameters.
Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.
Contributes to products/services or process improvements or uses best practices and knowledge of internal or external business issues to improve products/services or processes.
Acts as a resource for colleagues with less experience.

Other info

The Benefits We Are Offering

Strong induction process;
An open communication culture in a friendly environment and with supportive teammates;
Flexible working hours and a well-defined hybrid work plan;
Increased number of vacation days, according to your work-experience;
Additional days off (8th of March, 3rd Easter day);
Annual, performance-based, salary review;
Impact awards for outstanding performance;
Private Medical Insurance for you, also available for family members;
Gift vouchers for Christmas and Easter holiday;
Vacation bonus with an annual payout;
Benefits for children (special occasions gifts, vouchers and events);
Daily meal vouchers;
Fully customized development and training programs all throughout the year;
Strong focus and real opportunities for Career Development;
Referral Program Benefits;
LinkedIn Learning subscription and full access to GE’s learning knowledge-base;
Bookster subscription;
Corporate discount to fitness services;
Wellbeing program with multiple events focused on a healthy life-style, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors.