Customer Service Associate

Short company description

The usual workplace? Broken. Get hired. Get burned out. No spark. No soul. No, thanks! There had to be a better way - one built on people, not just numbers. That’s why HKR TEAM exists.

We kickstart careers, not just fill jobs. We hire people who own their work, who take pride in what they do, who actually care about the impact they make.

We’re remote by design, not by accident. Always have, always will. Because we know that great work happens when people are trusted to work in a way that makes sense for them. Top-tier US companies trust you to make things happen. No micromanaging. No feeling like just another cog in the system. You get the team, the support, and the space to actually learn.

People stay because they’re valued, because they’re in a team where they belong, because this isn’t just another job. A team that thrives on curiosity, supports each other, and values the work you do. This is a place to grow, to contribute, and to truly belong.

Requirements

We are currently looking 🔎 for some great Customer Service peeps to join our team and assist our apparel partner from New York 🗽.

Btw, HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln

To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").

About you

💥 This would be a perfect job opportunity for college students 🧑‍🎓👩‍🎓 looking to upgrade their skills, and accumulate work experience;
💥 Coming with previous experience in a similar position, with a background in customer support is considered a plus, but not mandatory;
💥 You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken; knowing German, French or Spanish, at least B1-B2 is a plus;
💥 You have the ability to maintain composure and customer focus while troubleshooting and solving issues;
💥 You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;
💥 Technical savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOE).

Responsibilities

What you'll be doing?

👕 You will assist our partner by communicating with their customers, artists & fulfillers using the Zendesk platform; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! 😮‍💨);
👕 You will provide order status updates (tracking links, emailing fulfillers, etc.);
👕 You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
👕 You will help customers with pre-sale and transaction inquiries;
👕 You will offer support in editing their orders (shipping address/info).

Other info

About the job

➡️ 6 months (with the possibility of extending the contract), full-time, remote (work from home) 🏠
➡️ Start date: April 1st
➡️ You will be able to work from your awesome pajamas from the comfort of your home 🏠. We typically work Monday - Sunday, on rotating shifts, between 9:00 AM - 6:00 PM and 3:00 PM - 12:00 AM.
➡️ The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.

Perks

💰 Monthly income of 3100 RON net - 2400 base salary + meal tickets of 35 RON/day
🏠 Remote, full-time job; no city borders, apply from any location as long as it’s in Romania!
🏋🏻 7card - national coverage for sport & wellness activities
🏥 A very inclusive medical insurance plan at Regina Maria
🕐 Rotating shifts : 9 AM - 6 PM / 3 PM - 12 AM schedule (with 1 hour of lunch break 🍕)
🥳 Start-up culture, young team, no egos, no BS

Monthly salary offered

3100RON

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Gym membership
• Trainings
• Meal vouchers