Consumer Care Internship

What will you do?

• Support the Ploom Consumer Care team in ensuring a smooth and high-quality consumer experience for JTI’s Reduced-Risk Products (RRP);
• Support in Monitoring CC (Consumer Care) performance across all interaction channels (LiveChat, email, phone) and provide monthly feedback to the CC vendor;
• Work closely with Ploom Brand team and cross-functional teams as well as external agencies to support the resolution of escalated complaints from consumers;
• Collaborate with extended marketing functions and external agencies to manage 3R processes conducted in CC and Trade (stores & Pop-ups);
• Analyze competitor activities and provide insights on Consumer Care strategies in the market.

• Student or fresh graduate (Marketing preferred).
• Experience in marketing or customer service projects, training, or internships is a plus.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Strong collaboration and teamwork skills.
• Proactive, analytical, and solution-oriented mindset.
• Ambitious, curious, and eager to learn.
• Strong verbal and written communication skills.
• Advanced English proficiency.
• Proficiency in MS Office (Excel, PowerPoint, Word).

• Paid internship.
• 1 day induction about company & internship program
• On-the-job training
• Flexible working arrangements: 50/50 work from home/office;
• Have access to over 200 company training;
• Be part of a truly international and diverse company with over 40 thousand employees in 130 countries;
• Experience the culture of an Investors in People certified company –Top Employer in Romania in 2025;
• Find out why 9 out of 10 employees recommend us to a friend;
• Understand why 9 out of 10 employees say they feel free to be themselves;
• Medical subscription, life insurance, transportation allowance, Bookster, well-being program included;
• Employee assistance program (free physiological, financial and legal counselling);
• Meal tickets;
• Extra vacation days.

• Full time flexible program: 5 days per week, 8 hours per day
• Salary (gross): 5500 lei/month
• Period: April 1st – September 30th 2025
• Location: mix with work from home
• JTI Romania HQ : Bucharest, Dimitrie Pompei 9-9A.

• Medical subscription
• Life insurance
• Meal vouchers
• Gym on-site
• Trainings
• Courses
• Bookster subscription
• Transportation allowance
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone