Consumer Care Internship

Angajator: JTI Romania
Domeniu:
  • Internship
  • Marketing
    • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
    • Actualizat la: 19.03.2025
    Remote work: Hybrid
    Aplica la acest anunt Aplica cu LinkedIn * Inscrie-te cu Facebook * toate joburile JTI Romania
       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.


    What will you do?

    • Support the Ploom Consumer Care team in ensuring a smooth and high-quality consumer experience for JTI’s Reduced-Risk Products (RRP);
    • Support in Monitoring CC (Consumer Care) performance across all interaction channels (LiveChat, email, phone) and provide monthly feedback to the CC vendor;
    • Work closely with Ploom Brand team and cross-functional teams as well as external agencies to support the resolution of escalated complaints from consumers;
    • Collaborate with extended marketing functions and external agencies to manage 3R processes conducted in CC and Trade (stores & Pop-ups);
    • Analyze competitor activities and provide insights on Consumer Care strategies in the market.

    Who are we looking for?
     
    • Student or fresh graduate (Marketing preferred).
    • Experience in marketing or customer service projects, training, or internships is a plus.
    • Strong problem-solving skills and ability to work in a fast-paced environment.
    • Strong collaboration and teamwork skills.
    • Proactive, analytical, and solution-oriented mindset.
    • Ambitious, curious, and eager to learn.
    • Strong verbal and written communication skills.
    • Advanced English proficiency.
    • Proficiency in MS Office (Excel, PowerPoint, Word).

    What's in it for you?
     
    • Paid internship.
    • 1 day induction about company & internship program
    • On-the-job training
    • Flexible working arrangements: 50/50 work from home/office;
    • Have access to over 200 company training;
    • Be part of a truly international and diverse company with over 40 thousand employees in 130 countries;
    • Experience the culture of an Investors in People certified company –Top Employer in Romania in 2025;
    • Find out why 9 out of 10 employees recommend us to a friend;
    • Understand why 9 out of 10 employees say they feel free to be themselves;
    • Medical subscription, life insurance, transportation allowance, Bookster, well-being program included;
    • Employee assistance program (free physiological, financial and legal counselling);
    • Meal tickets;
    • Extra vacation days.

    Commitment:
     
    • Full time flexible program: 5 days per week, 8 hours per day
    • Salary (gross): 5500 lei/month
    • Period: April 1st – September 30th 2025
    • Location: mix with work from home
    • JTI Romania HQ : Bucharest, Dimitrie Pompei 9-9A.
    All applications will be reviewed, however only suitable candidates will be contacted directly for further discussion. We thank you for your time and consideration!

      Benefits
     
    • Medical subscription
    • Life insurance
    • Meal vouchers
    • Gym on-site
    • Trainings
    • Courses
    • Bookster subscription
    • Transportation allowance
    • Extra days off
    • Flexible work schedule
    • Teambuildings / trips
    • Parties / company events
    • Laptop
    • Mobile phone

    Aplica la acest anunt Aplica cu LinkedIn * Inscrie-te cu Facebook * Inapoi la lista
       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.

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