Consumer Care Internship

Angajator: JTI Romania
Domeniu:
  • Internship
  • Marketing
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 16.03.2025
    Remote work: Hybrid
       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.


    What will you do?

    • Support the Ploom Consumer Care team in ensuring a smooth and high-quality consumer experience for JTI’s Reduced-Risk Products (RRP);
    • Support in Monitoring CC (Consumer Care) performance across all interaction channels (LiveChat, email, phone) and provide monthly feedback to the CC vendor;
    • Work closely with Ploom Brand team and cross-functional teams as well as external agencies to support the resolution of escalated complaints from consumers;
    • Collaborate with extended marketing functions and external agencies to manage 3R processes conducted in CC and Trade (stores & Pop-ups);
    • Analyze competitor activities and provide insights on Consumer Care strategies in the market.

    Who are we looking for?
     
    • Student or fresh graduate (Marketing preferred).
    • Experience in marketing or customer service projects, training, or internships is a plus.
    • Strong problem-solving skills and ability to work in a fast-paced environment.
    • Strong collaboration and teamwork skills.
    • Proactive, analytical, and solution-oriented mindset.
    • Ambitious, curious, and eager to learn.
    • Strong verbal and written communication skills.
    • Advanced English proficiency.
    • Proficiency in MS Office (Excel, PowerPoint, Word).

    What's in it for you?
     
    • Paid internship.
    • 1 day induction about company & internship program
    • On-the-job training
    • Flexible working arrangements: 50/50 work from home/office;
    • Have access to over 200 company training;
    • Be part of a truly international and diverse company with over 40 thousand employees in 130 countries;
    • Experience the culture of an Investors in People certified company –Top Employer in Romania in 2025;
    • Find out why 9 out of 10 employees recommend us to a friend;
    • Understand why 9 out of 10 employees say they feel free to be themselves;
    • Medical subscription, life insurance, transportation allowance, Bookster, well-being program included;
    • Employee assistance program (free physiological, financial and legal counselling);
    • Meal tickets;
    • Extra vacation days.

    Commitment:
     
    • Full time flexible program: 5 days per week, 8 hours per day
    • Salary (gross): 5500 lei/month
    • Period: April 1st – September 30th 2025
    • Location: mix with work from home
    • JTI Romania HQ : Bucharest, Dimitrie Pompei 9-9A.
    All applications will be reviewed, however only suitable candidates will be contacted directly for further discussion. We thank you for your time and consideration!

      Benefits
     
    • Medical subscription
    • Life insurance
    • Meal vouchers
    • Gym on-site
    • Trainings
    • Courses
    • Bookster subscription
    • Transportation allowance
    • Extra days off
    • Flexible work schedule
    • Teambuildings / trips
    • Parties / company events
    • Laptop
    • Mobile phone

       

    Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.

    Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.

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