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Consumer Care Internship
Angajator: | JTI Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 16.03.2025 |
Remote work: | Hybrid |
Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.
Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid.
What will you do?
- Support the Ploom Consumer Care team in ensuring a smooth and high-quality consumer experience for JTI’s Reduced-Risk Products (RRP);
- Support in Monitoring CC (Consumer Care) performance across all interaction channels (LiveChat, email, phone) and provide monthly feedback to the CC vendor;
- Work closely with Ploom Brand team and cross-functional teams as well as external agencies to support the resolution of escalated complaints from consumers;
- Collaborate with extended marketing functions and external agencies to manage 3R processes conducted in CC and Trade (stores & Pop-ups);
- Analyze competitor activities and provide insights on Consumer Care strategies in the market.
Who are we looking for?
- Student or fresh graduate (Marketing preferred).
- Experience in marketing or customer service projects, training, or internships is a plus.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Strong collaboration and teamwork skills.
- Proactive, analytical, and solution-oriented mindset.
- Ambitious, curious, and eager to learn.
- Strong verbal and written communication skills.
- Advanced English proficiency.
- Proficiency in MS Office (Excel, PowerPoint, Word).
What's in it for you?
- Paid internship.
- 1 day induction about company & internship program
- On-the-job training
- Flexible working arrangements: 50/50 work from home/office;
- Have access to over 200 company training;
- Be part of a truly international and diverse company with over 40 thousand employees in 130 countries;
- Experience the culture of an Investors in People certified company –Top Employer in Romania in 2025;
- Find out why 9 out of 10 employees recommend us to a friend;
- Understand why 9 out of 10 employees say they feel free to be themselves;
- Medical subscription, life insurance, transportation allowance, Bookster, well-being program included;
- Employee assistance program (free physiological, financial and legal counselling);
- Meal tickets;
- Extra vacation days.
Commitment:
- Full time flexible program: 5 days per week, 8 hours per day
- Salary (gross): 5500 lei/month
- Period: April 1st – September 30th 2025
- Location: mix with work from home
- JTI Romania HQ : Bucharest, Dimitrie Pompei 9-9A.
Benefits
- Medical subscription
- Life insurance
- Meal vouchers
- Gym on-site
- Trainings
- Courses
- Bookster subscription
- Transportation allowance
- Extra days off
- Flexible work schedule
- Teambuildings / trips
- Parties / company events
- Laptop
- Mobile phone

Puteti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa va creati si un CV.
Completarea formularului de cont nou pe hipo.ro dureaza doar 2 minute sau puteti importa datele din Linkedin sau Facebook pentru a rezolva si mai rapid. Job-uri similare care te-ar putea interesa: |
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