Technical Support Engineer

Scurta descriere a companiei

The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

Cerinte

• Assist customers with inquiries, ensuring they maximize the benefits of our software by resolving their issues according to our SLAs.

• Deliver top-notch customer service via chat, phone, or case management, addressing a wide range of support needs.

• Promote and support our three in-house software systems, including customer registration, management, and offering guidance and advice.

• Enhance customer experience by identifying case trends, researching challenges, and implementing proactive solutions while managing and escalating risks to ensure service quality meets and exceeds standards.

Responsabilitati

• Experience in external software support with a strong ability to quickly develop a broad understanding of our software and its technical concepts.

• Demonstrate flexibility, pragmatism, and the ability to self-plan while adapting to shifting priorities, ensuring effective and efficient delivery of high-standard results.

• Exemplify best practices, delivering excellent customer service with clear, confident communication, maintaining professionalism under pressure, and working collaboratively with the team.

• Possess strong problem-solving skills, proficiency in Excel (including pivot tables and VLOOKUPs), and either experience with or the desire to develop SQL scripting skills

Alte informatii

What are we all about?  

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.