Consultant call center- limba germana (proiect determinat)

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Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017.

Optima Solutions Services is part of Next Capital Group which operates mainly in the financial sector with total assets under management in excess of EUR 500 Million. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov!

Cerinte

Ce cautam?


Ai bune abilittai de comunicare si negociere si ai capacitatea de a aborda clientii si de a le castiga interesul;

Organizarea, inovatia si orientarea catre client sunt punctele tale forte;

Esti ambitios, pozitiv si relationezi usor cu oamenii;

Nu iti sta in fire sa te dai batut cu una cu doua;

Ai rabdare si iti place sa lucrezi in echipa;

Esti persoana care se implica 100% in ceea ce face;

Responsabilitati

Ce ar trebui sa faci la Optima?


Identifici nevoile potentialilor clienti si mentii standardele de calitate solicitate de partenerul proiectului ;

Propui oferte customizate, in functie de nevoile clientilor, cu scopul de a le oferi acestora exact lucrurile de care au nevoie;

Oferi informatii corecte referitoare la produsele si serviciile promovate;

Vinzi prin telefon servicii / produse conform contractelor aflate in derulare;

Iti indeplinesti obiectivele lunare individuale si de echipa;

Participi activ la imbunatatirea proceselor de lucru.


Cum suntem noi?


Persoane creative si indraznete;

Suntem determinati (atingem cel putin 100 % targetul in echipa pentru care ne cautam viitorul coleg);

Suntem mereu cu zambetul pe buze (clientii simt acest lucru)!

Ne place sa tratam cu succes obiectiile clientilor si nu ne demotivam atunci cand avem o zi mai putin buna;


Ce iti oferim?


Venit extra printr-un contract de munca pe perioada determinata (proiect) ;

Program flexibil, full-time;

Salariu fix+comision, tichete de masa;

Atmosfera de lucru placuta;

Team leaderi tineri, cu experienta & prietenosi;

Acces la training: tehnici de comunicare si negociere pe care le inveti la noi si le aplici oricand apoi;

Coaching one2one investim pentru a-ti creste performanta;

Evenimente interne, concursuri lunare cu premii atractive, activitati impreuna cu echipa.

Alte informatii

Te asteptam in echipa Optima :)

Beneficii

• Bonus de performanta
• Training-uri
• Zile libere suplimentare
• Laptop
• Tichete de masa