FinStart Program- Customer Support Engineer

Requirements

Required Experience:

University degree in Finance, Mathematic, Economy, Business IT or related major
Excellent knowledge financial markets and instruments
Good understanding of MS Excel and/or similar software
Knowledge of finance/economic mathematic and understanding complex formulas
Expertise with Linux Operating system and SQL are a plus
Excellent written and verbal communication in English
Analytical abilities, fast learning mindset, attention to detail, stability, responsibility as well as customer focus
Ability to work independently as well as part of a customer-facing team

Responsibilities

You will be supported with mentorship and training throughout the program to help guide your career development and while you take on various challenges you will get to work with awesome people in a highly collaborative environment.

Here’s what you can expect.

A structured, high touch 2-year development program, offering a wealth of learning opportunities within the Engineering paths to enhance your technical and soft skills
A 12-month rotation, allowing you to gain invaluable experience and exposure within various business units to gain a holistic understanding of Finastra
An accelerated learning program that will prepare you for success as the high performers of tomorrow,  featuring functional Bootcamps, coaching, project work assignments, LinkedIn learning courses, and ongoing technical training to develop highly transferable technical skills
Opportunities to embrace a global experience and become part of a community, fostering team building, expanding your network and accelerating your personal and professional growth 
A chance to learn more about the fintech industry and how you can contribute to an exciting new world of open finance
A tailored salary and bonus scheme, accompanied by a talent management review process designed to recognize and advance your exceptional performance.  
To enjoy a healthy work-life balance with our unlimited vacation policy and flexibility to work in a hybrid model, both from home and from the office, encouraging personal well-being and flexibility 

Rotation pathways will depend on various factors, including your career interests, development needs, location, and business demands. Once you have completed the FinStart Program, you will have the opportunity to align yourself with an area of our business based on your interests, capabilities, and business need.


Responsibilities & Deliverables:

Your deliverables will include, but are not limited to, the following:

Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
Understand the reported issue (especially from financial perspective) and be able to replicate the respective scenario in the Finastra environments
Perform functional, but not only, investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
Validate defects thoroughly by ensuring that the described scenarios are fixed
Write functional specifications and best practices documentation
Raise/escalate issues with the Team Leader and/or Manager where/when needed

Other info

At Finastra finance is open. For more information, please view our website:

Finastra: Who are we?


At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTech’s working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first.

Your future at Finastra


We believe that finance is OPEN. By focusing on OPEN Collaboration and OPEN Finance, supported by our OPEN Platform, we can create financial inclusion and open innovation for everybody. Our people are our greatest asset and we provide an environment where you can develop and grow your career. From graduates to experienced professionals, we’re leaders in our roles and a key part of making Finastra one of the world’s leading FinTech’s.




Why join us?


Alongside amazing colleagues and engaging work, we want to help you get the best out of your career. We offer continuous learning and development to take your skills to the next level. It’s not just about being the best you can be at work we also a variety benefits to make your non-work life better; including paid holiday, flexible working, pension, health and well-being initiatives and many more. If you’re looking to build your career, work with experts and most of all have fun, join us.

Benefits

• Annual bonus
• Dental subscription
• Medical insurance
• Life insurance
• Gym membership
• Private pension
• Trainings
• Bookster subscription
• Flexible work schedule
• Meal vouchers