Customer Desk Specialist with French

Scurta descriere a companiei

Garrett is a cutting-edge technology provider that enables vehicles to become safer, more connected, efficient and environmentally friendly. We lead the development of innovative and differentiated solutions which empower the transportation industry to redefine and further advance motion. We partner with the world’s leading car and truck manufacturers, creating the turbocharging, electric boosting and connected vehicle systems central to the latest generation of fuel efficient and lower emissions vehicles.

Cerinte

Education: Bachelor's degree in Business Administration, Engineering, or related fields.
Experience:
3+ years in multinational companies
2+ years in supply chain
2+ years in customer management.
Skills: Excellent communication skills in English &German/French/Italian, both technical and non-technical. Strong computer and organizational skills. Analytical and problem-solving abilities. Proficiency in SAP.

Responsabilitati

Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.

The Customer Desk Specialist acts as the main logistics interface between the plant's supply chain organization and customers. They provide necessary information promptly and professionally, manage demand/orders, and execute shipment plans efficiently to meet customer demands while following internal processes.

What You’ll Do:

Order Management: Integrate customer orders and forecasts into SAP, including new or transferred orders. Check weekly customer demand against capacity and communicate any deviations internally.
Demand Forecasting: Monitor and analyze demand forecasts, implement corrective actions to improve accuracy, and follow specific instructions for demand arbitration.
Logistics Interface: Serve as the daily logistics contact between the plant and customers, ensuring compliance with delivery plans, following up on delayed deliveries, and optimizing special shipments.
Complaint Handling: Address logistic complaints, implement improvement actions, and ensure closure of logistics claims.
Performance Monitoring: Monitor and report delivery performance, manage daily/weekly verification and follow-up on recovery plans, and define actions to improve performance.
Customer Relationship: Manage customer relationships, handle communication, follow customer-specific requirements, and monitor customer satisfaction to define improvement actions.
Collaboration: Work with production planning and logistics departments to ensure timely deliveries, participate in meetings, and support production transfers and new standards.
Administrative Tasks: Operate planning tools and SAP, adjust references internally, track and update re-invoicing costs, and provide proof of delivery as needed. Support internal/external audits and fulfill other tasks assigned by the manager.

Alte informatii

BENEFITS

Meal tickets
13th salary
Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
Extended health insurance for employees and dependents
Dental care
Online and offsite shopping discounts
Private pension
Vacation vouchers
Transportation: Metrorex/STB monthly subscriptions or Fuel card
Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP

Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another, offer advice, and engage
Career growth & promotion opportunities
International work environment
RELAX & WELL-BEING

Friendly working environment, alongside talented and dedicated people
Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
26 vacation days per year for all our employees

Beneficii

• Al 13-lea salariu
• Abonament medical
• Asigurare medicala
• Pensie privata
• Training-uri
• Cursuri
• Certificari/Atestate
• Abonament Bookster
• Decontarea transportului
• Discount produse companie /companii partenere
• Poate alege beneficiile dorite in limita unui buget
• Zile libere suplimentare
• Program de lucru flexibil
• Petreceri/evenimente companie
• Laptop
• Telefon mobil
• Loc de parcare
• Tichete de masa
• Tichete de vacanta
• Tichete culturale
• Tichete cadou