Linux Systems Engineer (L2)

Short company description

At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!

Requirements

For our business partner, a leading global technology provider that offers complete Software Development, Web, Mobile Development, and IT Consulting, with highly diversified enterprise projects, we are looking for a Linux Systems Engineer (L2).

System Engineer L2 is the 2nd line of support for the company, with a 24/7 rotation of shifts.

Tasks include installing, maintaining, upgrading, and continuously improving the business operating environment. They also maintain the infrastructure's ongoing reliability, performance, and support. This includes monitoring the operating environments, responding to incidents and problems, and planning for growth.


Requirements:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ years of experience with some Linux operating system flavors (Red Hat is an advantage).
Aptitude to understand and use support tools like SolarWinds, Service Now, etc. as well as basic support processes like escalation procedures, on-call, etc.
Linux basic knowledge, using the command line for data file editing with vi, system parameters, and processes checks, file transfers between servers, SNMP monitoring, crontab, permissions, ports, and connectivity checks.
Understands bash and Windows batch scripting used to automatize different system tasks, and knows how to run scripts with various options.
Can diagnose CPU and memory issues with native OS commands and resolve any issues with little guidance.
Should be familiar with multiple troubleshooting commands like ps, vmstat, iostat, traceroute, etc.
Has a good understanding of storage management and LVM.
Has a good understanding of Yum and package/patch Experience with Satellite would be a major plus.
Should know how to open support cases with the necessary vendor and follow each case through to resolution.
Strong planning, project management, documentation, and communication skills.
Ability to support and execute projects in a distributed
Can author KB articles or other documentation for use by the entire team.
Strong verbal and written communication skills using the English language.
The team must ensure 24/7 support.
Familiarity with VMWare and Zerto is a major plus.

Responsibilities

Responsibilities:

Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base.
Monitoring and management of the alarms, the first level of intervention based on the instructions, checking the good function of the system for which you are responsible, and changes in the production environments
Assist in the management of a multi-farm server for the company
Client Relationship: communicate to the Client changes and incidents and provide a summary of service quality
Ensure Data Protection of servers are maintained according to SLAs
Configure Linux servers as required
Sets up, configures, and supports internal and/or external servers.
Performs server upgrades, patches, and new applications and equipment.
Responsible for server systems design and engineering in support of new systems, services, and scalability.
Ensure all server services and support meet defined corporate SLAs.

Benefits

• Medical subscription
• Courses
• Certifications
• Laptop
• Mobile phone