Key Account Manager

Short company description

Bolt is the first European mobility super-app.


We’re making cities for people, offering better alternatives for every purpose a private car serves — including ride-hailing, shared cars, scooters, and food and grocery delivery.

Requirements

- Minimum 3 years in account management, business consultancy, business development, or similar roles with a focus on the restaurant industry. 
- Ability to interpret and present data to generate insights and support decision-making.
- Proven track record of achieving critical metrics and revenue targets.
- Strong capability in leading & prioritizing tasks and projects, managing resources, and time efficiently. Highly organized. 
- Be an owner and proactively find solutions to business problems.
- Ability to develop and maintain long-term professional relationships with key accounts, using excellent listening and interpersonal communication skills.
- Experience in a highly competitive and fast-paced environment is a strong plus.
- Be open to working in a dynamic environment and adapt easily to changes.
- Excellent communication & written skills in Romanian and communicative English.

Responsibilities

Manage and expand relationships with existing key accounts, proactively identifying new business opportunities while ensuring key accounts meet strong operational KPIs- Own the partner’s P&L and be responsible for its profitability and growth.
 Ensure all campaign processes are in place and proactively work to improve overall monthly performance.
- Develop account plans to increase volumes and improve key accounts profitability.
- Respond to client queries, manage emails and calls, and resolve their challenges.
- Prepare and present monthly reports to all key accounts, providing consultancy about what can be improved and implemented for further growth.
- Collaborate with Merchant Operations and Sales Managers to ensure every account meets our quality standards.
- Renegotiate contract terms, including commission rates and campaign plans, with key accounts regularly.
- Negotiate and implement activities through marketing with the partners ( banners, communications, etc.) 

Other info

What you’ll love about this role:

- Playing a direct role in shaping the future of mobility.
- Impacting millions of customers and partners in 500+ cities across 45+ countries.
- Work in fast-moving autonomous teams with some of the most brilliant people in the world.
- Professional growth with unique career opportunities.
- A rewarding salary and stock option package to help you focus on doing your best.
- Enjoy the flexibility of working in a hybrid mode with a 3 days in the office each week to foster strong connections and teamwork.
- Taking care of your physical and mental health with our wellness perks.


Some perks may differ depending on your location and role.

Benefits

• Medical subscription
• Medical insurance
• Trainings
• Courses
• Transport cost reimbursement
• Choose your benefits within a maximum budget
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone