Employee Services Specialist with German

BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco Romania has an exciting opportunity for an Employee Services Specialist with German in Bucharest.

This role is a first point of contact for handling the correct case assignment, replies to HR Shared Services requests using the adequate reply channels, HR knowledge, standard operating procedures, and other internal guides.

Your key responsibilities will include:

• Support the entire staff administration process, monitor the flows associated with the processes within the employment cycle (hiring, contractual changes, terminations, suspensions) by executing the transactions assigned to it
• Monitor the data synchronization process from SuccessFactors
• Generate/compile standard reports and predefined reports for data transfers to other stand-alone systems
• In charge of conducting regular data audit activities in order to ensure data integrity and solve the identified problems
• Manage project activities and develop guidelines and working materials as a result of project implementation
• Monitor their own and their team's performance relative to service standards in order to ensure that their support and services are provided in accordance with agreed service levels and established performance indicators
• Identify and implement improvement points in data management, data processing and other process flows in their area of responsibility
• Provide the necessary support in the induction process of new colleagues and perform ad-hoc work tasks as requested by the direct manager

What are we looking for?

• At least 2 years of experience in project management, such as PeopleDoc Document Generation, takeover of additional scope, implement new processes
• Customer Service - provides services necessary to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality;
• Effective Communication and problem solving mindset - Demonstrates excellent verbal and written communication skills related to different communication channels and different groups of people
• Proficient in English and German
• HR Technology - thorough knowledge of the systems and technologies used (SuccessFactors - Employee Central, Case Management System, Knowledge Management System, PeopleDoc) and clear and precise identification of possible problems, as well as ways of addressing them;
• Payroll - knowledge of payroll processes and basic rules, as well as the local Payroll systems;

What we offer you?
o We offer a market leading annual performance bonus (subject to eligibility)
o Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
o Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
o You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
o We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We're one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.