Support Analyst - Brasov

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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Cerinte

Required Skills:

Previous experience in support
Strong technical background
Previous work in supporting API logs, troubleshooting
Previous work in supporting databases, SQL, logs, troubleshooting
Good knowledge of Python, JavaScript/TypeScript.
Great English Skills.
Available to work afternoon and night shifts.

Responsabilitati

What you will be doing:

• Manage a queue of tickets by staying organized and hitting SLA targets (Time to First Response, Time to ︉︂︋︁︈︈︄︇︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Resolution).︉︂︋︁︈︈︄︇︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
• Effectively and efficiently communicate with our key customer stakeholders who primarily come from security engineering and compliance backgrounds.
• Connect UI observations to issues in the product code base, developing a strong understanding of how the product works.
• Collaborate closely with our broader internal teams to effectively address customer issues and provide valuable insights for product and process improvement.
• Manage outbound customer communication during product incidents and outages.