Client Services Automation Engineer

Short company description

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Requirements

7+ years of relevant experience.
Clear written and verbal communication skills.
Proficiency in scripting and automation (SQL, PowerShell, Python, Bash/Shell, Git).
Experience with software packaging and deployment (MSI, EXE, APP).
Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom).
Experience with virtualized environments (e.g. Citrix, Nutanix, Azure Virtual Desktops, VMWare, HyperV).
Microsoft 365 and Azure management and support experience.
Experience with group policy management, AD/Entra ID, DHCP, and DNS, and Windows directory permissioning.
Bachelor’s degree in a technical area of study (e.g., Computer Science, Systems Engineering).
Excellent time management and strong attention to detail.
Self-motivated and a quick learner with a demonstrated ability to learn new technology.
Experience using ticketing systems (e.g. FreshService, ServiceNow, JIRA) for managing and resolving engineering and support issues.

Responsibilities

We are seeking an Automation Engineer to join our Client Services Technology team. The ideal candidate will develop cutting-edge automation solutions to drive efficiencies as the team and organization grows.

Design and implement automation solutions to streamline Help Desk processes such as password resets, new user provisioning, and Active Directory/Entra ID membership management.
Develop scripts to automate repetitive tasks and improve team efficacy and efficiency.
Conduct Root Cause Analysis of repetitive issues and problems to diagnose, design, and implement enduring enterprise-grade solutions.
Conduct QA testing to ensure the reliability and effectiveness of engineering solutions.
Escalate and collaborate with external experts and vendors as required.
Identify problems and areas for improvement and propose viable solutions.
Provide back-up technical support during U.S. and U.K. mornings or off-hours when the U.S. and U.K. teams are unavailable.

Other info

Our client is a leading player in the U.S. financial industry. Founded in 2002 by industry experts, this registered investment adviser specializes in global credit investing, leveraging deep resources, expertise, and significant capital. The firm's business model focuses on creating synergies across its platform, building comparative advantages, recruiting and training exceptional talent, and fostering a culture of teamwork. With over 300 employees managing approximately $29 billion in assets, the company has consistently achieved top ratings in Institutional Investor’s Alpha Hedge Fund Report Card, maintaining an “A” rating for four consecutive years.