Junior Customer Operations with French (Graduate role)

Short company description

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Requirements

Must be a recent graduate (Class of 2024) or expected to graduate in 2025.
Typically has 0-2 years of work experience, preferably in a corporate customer-facing environment, in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.

Responsibilities

Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
Reviews the backlog tools in use (e.g. E2E tool, FOM, or any other tool used by HP) on a daily basis and takes actions to bring the delayed orders back in contractual HP SLAs.
Provide backlog analysis and summary report to customer and account team if and when required, in due time and with accurate information, as per the received requests.
Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests.
Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task.
Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open.
Maintains relationships with vendors and channel partners, ensuring smooth collaboration and effective communication to meet customer needs.
Ensures adherence to organizational policies and procedures related to customer engagement and support activities, including compliance with legal requirements.
Participates in ongoing training and development programs to stay updated on industry trends, best practices, and emerging technologies.
Generates regular reports on key performance metrics, customer satisfaction, and issue resolution effectiveness to management and relevant stakeholders.

Benefits

• Performance bonus
• Medical subscription
• Dental subscription
• Life insurance
• Gym membership
• Trainings
• Courses
• Certifications
• Bookster subscription
• Transport cost reimbursement
• Discount for company products / discount for services of partner companies
• Choose your benefits within a maximum budget
• Flexible work schedule
• Parties / company events
• Laptop
• Parking space
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers