PAYMENT OPERATION COORDINATOR

Short company description

Gaming1 is a major actor in technology and both landbased and online entertainment (casino, sports betting and poker). The group is a leader on the Belgian game of chance market with the brands Circus and 777. Using its technological platform, Gaming1 has built a portfolio of strong brands in 6 countries in Europe, including Portugal, the Netherlands and France. The group also has its own casino game studio. In terms of landbased establishments, it has more than 40 gaming halls, casinos and gaming clubs in Belgium, France, and Switzerland. Gaming1, which is part of the Ardent Group portfolio, today employs 1,650 people.

Requirements

- Bachelor’s or Master’s degree, or equivalent experience in a related field.
- A minimum of 3 years in a similar role within the payments industry, ideally within the gambling sector.
- Strong knowledge of payment operations and compliance regulations (AML, KYC, GDPR).
- Excellent negotiation, communication, and relationship management skills.
- Analytical mindset with proficiency in reporting tools and Excel.
- Fluency in English (spoken and written); additional languages are a plus.
- Detail-oriented, proactive, and adaptable, with a collaborative spirit.

Responsibilities

We’re looking for a proactive and detail-oriented professional with a knack for building strong relationships, a passion for operational excellence, and an ability to drive performance in a dynamic and collaborative environment.

As the Payments Operations Coordinator, your responsibilities will include:

- Managing relationships with Payment Service Providers and vendors:
Building strong and positive partnerships with key contacts at PSPs.
Supporting the evaluation, selection, and integration of PSPs.
Monitoring performance to ensure alignment with business goals.
- Overseeing contracts and Service Level Agreements:
Negotiating terms, pricing, and performance metrics in collaboration with legal and compliance teams.
Regularly reviewing contracts and initiating renegotiations when necessary.
Maintaining a global contract matrix and monthly cost overviews.
- Facilitating PSP onboarding:
Conducting due diligence and ensuring compliance with regulatory requirements.
Collaborating with internal teams for smooth integration and maintenance.
- Coordinating training and incident management:
Assessing training needs and organizing sessions with PSPs.
Ensuring prompt resolution of incidents in collaboration with internal teams.
- Managing access rights for PSP back offices:
Developing and enforcing access policies, defining user roles, and maintaining account integrity.
- Reporting and documentation:
Maintaining accurate records of interactions, agreements, and performance metrics.
Generating analytical reports to support decision-making and highlighting pain points.

Other info

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1.650 employees around the world, we offer:

- The opportunity to contribute to the international development of a family company
- The chance to take part in a human and entrepreneurial adventure within a solid group
a friendly work environment that is adapted to reaching optimal performance
- Leadership by talents, values, trust and autonomy
the opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest located AFI Tech Park 1 – 29A Tudor Vladimirescu Boulevard, District 5

Benefits

• Medical insurance
• Gym membership
• Trainings
• Parties / company events
• Laptop
• Meal vouchers