PAYMENT OPERATIONS ANALYST

Short company description

Gaming1 is a major actor in technology and both landbased and online entertainment (casino, sports betting and poker). The group is a leader on the Belgian game of chance market with the brands Circus and 777. Using its technological platform, Gaming1 has built a portfolio of strong brands in 6 countries in Europe, including Portugal, the Netherlands and France. The group also has its own casino game studio. In terms of landbased establishments, it has more than 40 gaming halls, casinos and gaming clubs in Belgium, France, and Switzerland. Gaming1, which is part of the Ardent Group portfolio, today employs 1,650 people.

Requirements

- Bachelor’s degree in Finance, Economics, or a related field is preferred or Equivalent skills acquired through experience.
- Minimum of 2 years in a similar role, ideally within the payments or gambling sector.
- Strong analytical and problem-solving abilities.
- Familiarity with payment processing systems, industry standards, and regulatory requirements.
- Proficient in data analysis tools and reporting, with experience using tools like Excel, JIRA, and Confluence.
- Understanding of online casino and betting environments is a plus.
- Able to prioritize tasks and manage multiple responsibilities efficiently.
- Openly shares ideas and encourages teamwork to drive continuous improvement.
- Thrives in dynamic environments and is comfortable working independently in a remote setting.
- English: Proficiency required.

Responsibilities

- Monitor Payment KPIs: Track and analyze daily payment KPIs, such as transaction success rates, processing times, and error rates. - - - Identify irregularities and propose improvements.
- Reporting & Analysis: Generate and present regular performance reports (weekly/monthly) that highlight trends, transaction volumes, and the impact of new releases as well as reconciliation checks.
- Data Analysis & Optimization: Analyze payment data to identify trends and provide actionable insights for optimizing payment operations.
- Incident Management: Collaborate with operational and technical/product teams, as well as PSPs, to address and resolve payment-related incidents, and report findings to stakeholders.
- Cross-Department Collaboration: Work with internal teams (including Business Intelligence and Data Science) to define reporting requirements and ensure data accuracy.
- Customer Support: Assist Customer Support with Level 1 inquiries related to payments and maintain updated knowledge documentation for effective issue resolution.
- Process Improvement: Develop and maintain operational procedures, and implement best practices to continuously enhance the efficiency of payment operations

Other info

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1.650 employees around the world, we offer:

- The opportunity to contribute to the international development of a family company
- The chance to take part in a human and entrepreneurial adventure within a solid group
a friendly work environment that is adapted to reaching optimal performance
- Leadership by talents, values, trust and autonomy
the opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest located AFI Tech Park 1 – 29A Tudor Vladimirescu Boulevard, District 5

Benefits

• Medical insurance
• Gym membership
• Trainings
• Laptop
• Meal vouchers