VIP Account Management Team Lead

Short company description

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our world-class workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Requirements

Who are we looking for?

Exceptional communication skills, adept at building strong internal and external relationships.

Demonstrated ability to translate data and customer insights into actionable business and player-oriented activities, overseeing their execution with the utmost quality.

Expertise across various player engagement channels, with a preference for social media, and a track record in retention programs fostering high customer loyalty and long-term relationships.

In-depth knowledge of the mobile game market products, both professionally and as a player.

Proven experience in effective people management.

Advanced proficiency in Excel and a thorough understanding of social media strategy and tools.

Responsibilities

What is your mission?

Drive and optimize VIP Specialists flows for enhanced performance.

Innovate and contribute to ongoing improvements in loyalty efforts.

Build and lead a team of reliable, cooperative, and self-sufficient VIP Specialists.

Stay updated on all key performance indicators (KPIs) governing VIP operations.

Proactively run checks and analyses to ensure KPI targets are met.

Conduct thorough communication quality audits on PMs/chats of VIP Specialists.

Provide meaningful and workable feedback to ensure continuous improvement.

Other info

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Benefits

• Medical subscription
• Trainings
• Courses
• Certifications
• Bookster subscription
• Meal vouchers