RESPONSIBLE GAMING ANALYST

Short company description

Gaming1 is a major actor in technology and both landbased and online entertainment (casino, sports betting and poker). The group is a leader on the Belgian game of chance market with the brands Circus and 777. Using its technological platform, Gaming1 has built a portfolio of strong brands in 6 countries in Europe, including Portugal, the Netherlands and France. The group also has its own casino game studio. In terms of landbased establishments, it has more than 40 gaming halls, casinos and gaming clubs in Belgium, France, and Switzerland. Gaming1, which is part of the Ardent Group portfolio, today employs 1,650 people.

Requirements

- Bachelor’s in psychology, social work, teaching
- Minimum of 5 years’ professional experience in a similar position
- Experience in customer care and/or Risk&Fraud (ideally)
- Fluent in Dutch and French, knowledge of English and German is an asset
- Good oral and written communication skills
- Good analytical skills
- General knowledge of local and international online gaming regulations
- General knowledge of Data Protection obligations (GDPR)
- Basic knowledge of information security concepts (ISMS)
- Knowledge of laws and regulations regarding the protection of players against the risks of addiction (Responsible Gaming) is a plus
- Good computer skills

Responsibilities

Analysis and management of at-risk gamblers:

- You are the escalation point for Customer Service and Risk&Fraud teams regarding Responsible Gaming contacts.
- You analyze players identified in the various monitoring processes (software, Customer Service feedback…) and establish an initial risk assessment with your manager.
- You contact players identified as having a gambling problem. You directly deal with the online.be sites, and via your manager for the offline and international divisions.

Monitoring of our internal detection tool:

- You are responsible for the proper functioning and continuous improvement of the tool.
- You assess gambling risks and report to your manager.

Participation in the overall company strategy and the Responsible Gaming team:

- You implement in a practical way the strategy plans developed by the Responsible Gaming Manager.
- You evaluate the effectiveness and viability of the plans put in place, particularly in terms of convergence with the Customer Service and Risk&Fraud plans.
- You submit proposals for improvement (technical, operational) in line with the G1 strategy and with the aim of ensuring the continuous improvement of the team.

Other info

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1.650 employees around the world, we offer:

- The opportunity to contribute to the international development of a family company
- The chance to take part in a human and entrepreneurial adventure within a solid group
a friendly work environment that is adapted to reaching optimal performance
- Leadership by talents, values, trust and autonomy
the opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest located AFI Tech Park 1 – 29A Tudor Vladimirescu Boulevard, District 5

Benefits

• Medical insurance
• Gym membership
• Trainings
• Laptop
• Meal vouchers