CUSTOMER SERVICE AGENT - NL/EN

Short company description

Gaming1 is a major actor in technology and both landbased and online entertainment (casino, sports betting and poker). The group is a leader on the Belgian game of chance market with the brands Circus and 777. Using its technological platform, Gaming1 has built a portfolio of strong brands in 6 countries in Europe, including Portugal, the Netherlands and France. The group also has its own casino game studio. In terms of landbased establishments, it has more than 40 gaming halls, casinos and gaming clubs in Belgium, France, and Switzerland. Gaming1, which is part of the Ardent Group portfolio, today employs 1,650 people.

Requirements

- Fluent in Dutch and English, both written and spoken
- Previous professional experience in (online) customer service or in another sector linked to the service industry (casino, gaming hall, reception, hospitality, guide, etc.)
- Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software
- Good writing ability and ability to easily use online communication software and ticket management systems
- Service and customer satisfaction oriented. Empathetic and diplomatic

Responsibilities

- Give players a detailed and quality response, by email or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction with G1’s customer service as well as the company’s good image.
- Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
- Evaluate the possibility of providing a direct response or transferring the request to another service.
- Reach the individual and collective objectives (KPI) set by management.
- Accept feedback and respect the implementation of improvement plans.
- Preanalyze and report technical issues on the various game sites following the incident management (IM) procedure.
- Take on different schedules as support is guaranteed 24 hours a day by various teams.

Other info

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,650 employees around the world, we offer:

- The opportunity to contribute to the international development of a family company
- The chance to take part in a human and entrepreneurial adventure within a solid group
a friendly work environment that is adapted to reaching optimal performance
- Leadership by talents, values, trust and autonomy
the opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 2 days/week) and to be at least 2 days/week in the offices in Bucharest located AFI Tech Park 1 – 29A Tudor Vladimirescu Boulevard, District 5

Benefits

• Medical insurance
• Gym membership
• Trainings
• Laptop
• Meal vouchers