RISK&FRAUD AGENT

Employer: Gaming 1
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.03.2025
    Remote work: Hybrid
       

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    Short company description

    Gaming1 is a major actor in technology and both landbased and online entertainment (casino, sports betting and poker). The group is a leader on the Belgian game of chance market with the brands Circus and 777. Using its technological platform, Gaming1 has built a portfolio of strong brands in 6 countries in Europe, including Portugal, the Netherlands and France. The group also has its own casino game studio. In terms of landbased establishments, it has more than 40 gaming halls, casinos and gaming clubs in Belgium, France, and Switzerland. Gaming1, which is part of the Ardent Group portfolio, today employs 1,650 people.

    Requirements

    - Bachelor’s or master’s degree or experience in online gaming, e-commerce, online payment or banking.
    - Good level of English (French, Spanish, Dutch is a plus)
    - Expertise in customer support.
    - Able to work in shift (24/24)
    - Expertise in written and verbal communication.
    - Knowledge of laws and regulations on protecting players from the risks of addiction (Responsible Gaming) is a plus.
    - General knowledge of anti-money laundering laws and regulations.
    - General knowledge of local and international online gaming regulations
    - General knowledge of personal data protection obligations (GDPR).
    - Basic knowledge of information security concepts (ISMS).
    - Good command of IT tools
    - Analytical & organisational skills

    Responsibilities

    - Handling the operational tasks of the Risk & Finance process up to a certain level of risk.
    - Contributing to the smooth running of the operational teams
    - Analyzing and managing of low & middle-risk gamblers
    - Monitoring the internal detection tool (ROBIN)

    Other info

    As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,650 employees around the world, we offer:

    - The opportunity to contribute to the international development of a family company
    - The chance to take part in a human and entrepreneurial adventure within a solid group
    a friendly work environment that is adapted to reaching optimal performance
    - Leadership by talents, values, trust and autonomy
    the opportunity to progress and specialize with our internal mobility system
    - A competitive salary package linked to the Romanian market
    - The possibility to work remotely (maximum 2 days/week) and to be at least 2 days/week in the offices in Bucharest located AFI Tech Park 1 – 29A Tudor Vladimirescu Boulevard, District 5

    Benefits

    • Medical insurance
    • Gym membership
    • Trainings
    • Laptop
    • Meal vouchers

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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