Financial Operations Agent - German Speaker

Short company description

AUTO1 Group – Europe’s leading digital automotive platform
As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
Join us, building the best way to buy and sell cars.
#choosechallenge

Requirements

What we expect

-Ideally, you have completed a commercial apprenticeship - your own initial experience in dealing with financing is an advantage, but you are also welcome as a communicative career changer.
-You enjoy customer service, have good communication skills, can work independently and have a team-oriented and positive attitude.
-Complex topics are no problem for you and you are not afraid of new tasks. You feel challenged by these and are able to perform at your best.
-You keep a cool head in new and stressful situations and use your high quality awareness to ensure customer satisfaction.
-You are confident with Google tools (Sheets, Gmail, Calendar etc.)
-You are a real communication professional and have excellent German skills (native speaker level - Level C1/C2) as well as good English skills. You can quickly adapt to different customers and inspire them with your positive manner.

Responsibilities

Your new role

-Manage the entire process from purchase to resolving the financing; you will be responsible for entering the contract documents and subsequently forwarding them to the correct place.
-Answer our customers' questions about our process of financed or leased vehicles
-Communicate with our private customers, banks and leasing companies and keep everyone up to date
-A varied job in customer service, where you will be in contact with customers by phone and in writing
-With your positive manner and communication skills, you create a high quality of customer service

Other info

What we offer

-From a former unicorn to a listed public company, become part of our success story!
-Hybrid work structure with a shift model for the possibility to plan flexibly and individually
-Continuous personal and professional development.
-Private health insurance via Medicover;