Junior Business Agent

Short company description

AUTO1 Group – Europe’s leading digital automotive platform
As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies, and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
Join us, building the best way to buy and sell cars.
#choosechallenge

Requirements

Being part of our Operations team, you will work with focus on these topics:

- Talk by phone and e-mail with the network of car partners, advise them for submission a
claim and regarding the transport status;
- Talk by phone and e-mail with partner carriers regarding the transport status of the cars
purchased by the car partners;
- Will monitor inbound and outbound calls and emails responses to assess associates
demeanor, accuracy, customer service performance, and conformity to company policies
and procedures;
- Ensures that it meets the business objectives and procedures of the company in
communication and solving the cases of car partners;
- Checks the complaints received and ensures that the damages were not specified in the
data sheet;
- It is ensured that the evidence received as a result of the complaints is in accordance with
the company's objectives;
- Ensure customer satisfaction by taking their requests into consideration;
- Provide innovative solutions for problem-solving upon reviewing data;
- Ensure that all procedures are up to legal standards and regulations;
- Maintain a database of all quality reports, reviews, statistics and other documents for
future use and reference;
- Provides feedback to the contact center team leaders and managers;
- Prepares and analyzes internal and external quality reports for management staff review.

Responsibilities

Qualifications

- At least one year of work experience as a quality assurance manager in call centers /
BPO;
- Bachelor’s degree;
- Fluent in English (spoken and written);
- Excellent verbal, written and interpersonal communication skills;
- Exceptional listening and analytical skills;
- Outstanding customer service skills and dedication to providing exceptional customer
care;
- Automotive knowledge will be a plus;
- Proficient with Microsoft Office (intermediate Word, basic Excel);
- Solid time management skills;
- Problem solver, self-driven and very good assertiveness.