Warranty Cost Coordinator

Schaeffler is a dynamic global technology company and its success has been a result of its
entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Customer Quality Management Team is the interface between our customers and Schaeffler Quality.

As part of the worldwide Customer Quality Management Team, our Warranty Cost & Dispute Management Team in Iasi is responsible for handling and verification of customer disputes due to Quality/Warranty complaints within SAP System and tracking of Warranty Costs for Schaeffler customers worldwide.

We are looking for a new colleague with a positive attitude, who enjoys working with numbers & customers and curious to discover the insights of CQM world & its challenges.

• Aligning customer disputes with the according Quality complaint information/Warranty Data assigned from customers: checking disputes from commercial point of view, clarify inconsistencies with customers, tracking disputes and Warranty costs;
• Data analysis within customer portals and internal data (VQTS), resulting dispute handling and respective processing within SAP;
• Monthly data extraction, actualization and reporting of Warranty Costs including corresponding savings;
• Contributes to Customer Quality Management support tasks (eg. preparation of reports concerning Warranty Costs for Customer Quality Management/ Plant Management/ BU Management/ Controlling etc.), based on request;
• Support in preparation of customer visits for global Quality complaints negotiation;
• Support of customer service during the selection process of external/rework service providers, including creation of WBS elements.

A mentor will guide you step by step to take over your own responsibility, after an initial training phase which will familiarize you with our products, tools, processes and organization.

• Student at a University in a relevant field (Business Studies, Economics, Finance, Quality);
• Good writing, reading and speaking English skills;
• Writing, reading and speaking German skills are a plus;
• Good knowledge in MS Office (especially Excel and Power Point);
• SAP knowledge is a plus;
• Knowledge of Customer Portals (B2B, Covisint, etc.) is a plus.

• Our expertise to drive results through our Onboarding Program in a professional & dynamic team.

• A company culture that stands by our employees through our medical subscription plans: medical insurance, life insurance, 1000 RON net/Year for dental services.

• A work environment focused on wellbeing and sustainability, as the key scope of our business is electrification in the automotive industry.

• The freedom to work from anywhere: our "Mobile Work Policy" gives our employees the opportunity to achieve the best possible balance between work and their private life.

• Competitive salary based on performance, commitment and results.

• 13th Salary.

• 40 RON/net meal tickets.

• An empowering working environment through our Mentorship & Coaching Programs.

• Possibility of cross-moves, which allows an individual professional path, aligning the future career with our product diversity.

We also encourage our employees to pursue their interests, skills, experiences and talents and we support them with: Bookster subscription, sport activities, discounts to our partners, trainings, growing number of vacation days, referral bonuses etc.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Your Contact
Vitesco Technologies Engineering Romania SRL
Andreea-Adriana Dulau