Customer Service-voice process with German-Cluj/Remote

Short company description

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

We are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Service-voice process with German-Remote. This remote position offers the opportunity to work from the comfort of your own home while providing exceptional customer service to our German-speaking clients.

Qualifications:

-Fluency in German and English is required to effectively communicate with customers and team members.
-Prior experience in customer service or a similar role is preferred.
-Strong problem-solving skills and the ability to think quickly on your feet.
-Excellent communication skills and a friendly, customer-oriented approach.

Responsibilities

Key Responsibilities:

-Handle inbound customer calls in German, addressing inquiries and resolving issues promptly and professionally.
-Provide accurate information about products or services, and assist customers with placing orders or processing returns.
-Maintain a positive and empathetic attitude towards customers at all times, ensuring a high level of customer satisfaction.
-Collaborate with team members and other departments to ensure swift resolution of customer concerns.

Other info

Benefits:

-Flexible remote work schedule, allowing you to achieve a healthy work-life balance.
-Opportunity for professional growth and development through ongoing training and support.
-Competitive salary and performance-based incentives.
-Joining a dynamic and diverse team that values collaboration and innovation.

If you are passionate about delivering top-notch customer service and are fluent in German, we would love to hear from you. Apply now to embark on a rewarding career as a Customer Service-voice process with German-Remote!

Benefits

• Medical subscription
• Medical insurance
• Life insurance
• Trainings
• Courses
• Certifications
• Remote work allowance / Utilities reimbursement
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone
• Parking space
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers