Land Operational Associate

Scurta descriere a companiei

At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move.

Cerinte

Experience with Microsoft Office Suite.
Basic knowledge in MS Office and Customer Relationship Management tools (Sales Cloud, Excel, Word, Outlook, Databases, etc.).
Fluent spoken and written English
Availability to travel for trainings, new scope transitions, and/or business reviews.
Good presentation skills.
Excellent time management and task organizing abilities.
Ability to work effectively in a customer/service-driven environment, both individually and as a team player.
Proactive attitude identifying possible issues and corresponding solutions, including implementation of the solutions.
Initiative spirit for continuous improvement of processes, quality, and efficiency.
Internal motivation, enthusiasm, attention to detail, focus on delivering results.
Basic knowledge in creating and handling multiple work tickets.
Basic knowledge in the logistics field (transportation types, transit times, shipper vs consignee).
Basic knowledge of internal TMSs (MySchenkerLand, eSchenker, ProCarS, SBI).

Responsabilitati

Data management for external and internal customers.
Shipment handling from an operational perspective.
Customer maintenance.
Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the processes and procedures that need to be applied.
Manipulates and formats data to meet internal customer needs constantly.
Extracts data from existing databases and calculates KPIs based on business rules.
Checks data accuracy and performs quality checks of internal and customer reports; uses experience and judgment for data validation and elimination of potential system and process errors; conducts internal follow-ups and data validation with branches and operational teams around the globe.
Documentation maintenance for existing processes, reflecting process changes or clarifications.
Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs).
Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations).
Flexibility in approaching and solving problems for improving the quality and the services provided.
Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement.
Creates tickets in the ticketing platform to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.

Alte informatii

Join us and discover what matters to you:

Attractive Compensation Package:
Annual performance-based bonus;
Meal tickets, Cultural vouchers;
Rewards & Recognition Program, Referral and Relocation bonuses;
Christmas and Easter bonuses;
Recognition of colleague improvement ideas (Ideas4SGBS).

Health & Well-being:
Hybrid or remote work options (location-dependent);
Private medical subscription with family discounts (children, spouse/ life partner);
4 short days per year (Leave Office Very Early);
Birthday day off;
Extra vacation days based on seniority;
Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
Volunteering opportunities within the organization.

Personal & Professional Development:
Mentoring program with access to Schenker Worldwide network;
E-Learning platform for continuous learning;
Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.