Team Leader Back Office (full time)

Short company description

Agency for Control of Outstanding Debts Romania (ACOD Romania) is a company specialized in the acquisition and management of debt portfolios. ACOD Romania is part of the MFG Group, a larger group operating in the debt recovery and management sector.


Main Activities of ACOD Romania:

-Acquisition of debt portfolios: ACOD Romania is involved in acquiring debt portfolios from various financial entities, banks, or companies. This involves purchasing outstanding debts to manage and recover them through various methods.

-Management of debt files: The company manages debt files efficiently, aiming to maximize the recovery of owed amounts. Portfolio management includes risk evaluation, negotiating with debtors, and, in some cases, legal actions to recover debts.

-High standard of professionalism: The company's mission is to ensure efficient and professional management of debt files, prioritizing legal and ethical compliance, while maximizing results for its clients.

-Collaborations with various financial entities: ACOD Romania works with banks, financial institutions, telecommunications companies, and other entities with outstanding debts, offering them customized solutions for managing and recovering these debts.

-Various recovery services: From the start of the debt recovery process to legal actions, the company provides a wide range of services, including negotiating with debtors and offering debt restructuring solutions.

Requirements

Completed higher education
Relevant experience in team management
Organized individual with strong communication, leadership
Demonstrated abilities in prioritization and time management. Responsible, ambitious, and results-oriented personality.
Excellent proficiency in English, Excel, Outlook, and PowerPoint Positive attitude, enthusiasm, and a strong desire to learn

Responsibilities

Responsibilities:

-Organizes work schedules for employees.
-Monitors and evaluates employee performance.
-Suggests new ways to motivate team members.
-Helps improve employee efficiency.
-Ensures all quantitative and qualitative goals are met.
-Participates in monthly reporting sessions.
-Ensures proper implementation of company procedures.
-Assists in implementing work strategies.
-Provides backup support for employees’ tasks when needed.
-Performs duties as AML coordinator as per company documents.
-Provides backup for financial operations (e.g., payment entries, monitoring balances).
-Develops and oversees processes related to:
Customer Support: Managing client/debtor requests and responses per internal procedures. Portfolio Management: Handling client data and organizing return requests. Campaigns: Sending communications (letters, emails, SMS). Data entry and management for recovery processes.

Benefits

• Performance bonus
• Medical subscription
• Trainings
• Courses
• Teambuildings / trips
• Parties / company events
• Laptop
• Mobile phone