L1 SOC IT- Bucuresti

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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Cerinte

Bachelor’s degree in Computer Science, Information Security, or related field;
-Proficiency in analyzing security logs, network traffic, and system logs to detect incidents;
-Deep knowledge of networking protocols (TCP/IP, UDP, DNS, FTP, SSH, SSL/TLS, HTTP) and network security technologies (firewalls, VPNs);
-Hands-on experience with security tools such as WAF, SIEM, EDR, IDS/IPS;
-Relevant certifications (CySA+, CSA, CompTIA Security+) are a plus.
-Proficiency in Windows, Linux/Unix, and other operating systems for security event analysis;
-Strong analytical and critical thinking skills, with attention to detail and ability to work autonomously;

Responsabilitati

-Perform Level 1 support tasks including Security related activities
-Periodic formalization/update of Level1 end-user related procedures that are no longer up to date in order to reflect the most recent know-how
-Publishing in Knowledge Base any time a new solution is found to an incident or issue
-SPOC for all interactions between end-users and support teams
-Follow the rules of “Clean Desk” in IT rooms
-Open tickets in Unity – ticketing application of the Group and follow-up until closure;
-Monthly reconciliation and reporting of laptops/workstations between CMDB and all other technical administration consoles.
-Ensure Knowledge Transfer for all new internal employees that provide support for users
-Ensure similar level of knowledge and expertise for all team members, regardless of their location (remote, On-site HQ and Network, etc)
-Perform quality checks for incidents and requests (solved and in progress) and present them in weekly reports.
-Other IT specific tasks required.