German-Speaking Collections Analyst - Entry level

Short company description

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Requirements

• Entry Qualification – University Graduate (desirable financial/economic)
• Fluency in English is a must.
• Fluency in German is required;
• Preferred disciplines - collections, customer service or outbound calls
• Strong oral and written skills including very good telephone and negotiation skills;
• Team player;
• Ability to prioritize a busy workload

Responsibilities

• Customer Interaction - Daily interaction with customers, sales and in-house teams to ensure prompt payment of amounts due
• Transaction Processing & Audit - Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information
• Exception Handling - Handle exceptions relating to the cash collections process within one’s scope; Prompt escalation of material issues preventing payment to Team Lead
• Report Generation - Generate regular and ad-hoc reports required to carry out the role
• Contribute to projects - Participate in projects including service and quality initiatives and data migration projects on acquired entities when required