Report Analyst

Short company description

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Requirements

Higher Vocational / University level Economics or Mathematics & Statistics
Applying the right data analysis methods.
Punctual and accurate work methods.
Focus required when assessing data and coordinating the activities to be implemented
Initiative
Problem analysis (identification, dissection, definition)
Expertise
Written and verbal communication skills (English)
Problem orientation (exploring, investigating)
Customer, quality and result oriented

Responsibilities

We are looking for a Report Analyst to join our team. The candidate will be a self-starter, driven, independent thinker with commitment to quality and continuous improvement and results orientated.

Purpose of the position

- Composing reports based on several source reports and / or several data sources for a Client Team
- Assessing and improving composed reports (logic, definition, use etc)
- Automation or process optimization of composed reports, as such that manual work is reduced
- proactive provision of BackOffice reports (focused on internal organization, being non-production and non-customer related) and analyses
- On internal or external request mapping, analyzing and debating the recent performance compared to the required performance based on statistical data and composed reports
- Analyzing databases, reports and organizational results and tracing them back to improvement items at a process and organizational level

The Report Analyst performs various activities in close consultation and collaboration with one or more Client Teams (Delivery Management and Client team Management) and with the internal process and project owners.

Other info

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title “Report Analyst”.